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Welcome to the Presentation of B utler P aging S ystem

Welcome to the Presentation of B utler P aging S ystem. Benefits of Butler Paging System. Enhances Customer satisfaction Touch of a button , Butler behind Customer Customer need not call House keeping for a Service, which reduces overhead at the House keeping

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Welcome to the Presentation of B utler P aging S ystem

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  1. Welcome to the Presentation ofButler Paging System Sun Infotech Pvt Ltd. Confidential Proprietry

  2. Benefits of Butler Paging System • Enhances Customer satisfaction • Touch of a button, Butler behind Customer • Customer need not call House keeping for a Service, which reduces overhead at the House keeping • Customer waiting time is cut down drastically • Round the clock efficient service available to customer at the touch of a button • At Pre–Check–Out, Page can be send to the Butler to get billing details immediately to the Reception, thus reducing waiting time of the customer • System provides additional information relating to the Guest preferences and other details • Enhances Corporate Image • Cost effective and reliable solution Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  3. Printer EPABX Transmitter Guest Butler Encoder BPS System NetPage Server Fidelio Server Butler receives the paged message immediately Paging for Butler Case – 1 – EPABX H/W interface connected to hotel EPABX access the call to send it to BPS system Room Transmitting message with room number, name etc., through encoder HardwareInterface Butler key is pressed on the telephone Gives guest details like room number Message is sent to server Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  4. Printer Transmitter Guest Butler Encoder BPS Systemwith IVR NetPage Server Paging for Butler Case – 2 – IVR Butler receives the paged message immediately Guest dial a specific extension number on telephone dedicated to call butler Request for Room Number Transmitting message with room number, name etc., through encoder With Room Number Call will be paged to butler After receiving the Call IVR system will send the message server for transmitting Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  5. Printer Butler BPS Systemwith IVR NetPage Server Closing the Call Butler dial a specific extension number dedicated to close calls Request for Employee ID and Room Number With Employee ID and Room Number Call will be closed After closing the Call IVR system will update server Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  6. Printer Transmitter Encoder Fidelio Client on Novell NetPage Client BPS System GNI NetPage Client NetPage Server Fidelio Server NetPage System with Fidelio Message is sent to NetPage Server through LAN Managed IP Network Transmitting message through encoder Is used to take Guest info Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  7. Printer Transmitter Encoder BPS System NetPage Server NetPage System without LAN Message is sent to NetPage Server Transmitting message through encoder Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  8. Printer Printer Printer Printer Transmitter Encoder NetPage Client NetPage Client BPS System NetPage Client NetPage Server NetPage System with LAN Message is sent to NetPage Server through LAN Managed IP Network Transmitting message through encoder Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  9. Printer Transmitter Butler Encoder BPS Systemwith IVR NetPage Server with GNI Fidelio Server Typical network Guest paging Butler receives the paged message immediately Transmitting message through encoder For Guest information Taking Guest information Message from rooms to NetPage Server through BPS Basic Butler system with Guest Name Interface (GNI) Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  10. Transmitter Encoder NetPage Client on Windows NetPage Client on Windows NetPage Client on Windows NetPage Client on Windows Fidelio Client on Novell Fidelio Client on Novell Fidelio Client on Novell Fidelio Client on Novell NetPage Server with GNI Fidelio Server Paging with Fidelio on Novell Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  11. Features of BPS • Maintains number of floor • Maintains number of rooms in each floor • Name of butler assigned to each room and his pager number including shift details • Tracking calls made by guest to butler and acknowledges by butler • Time service requested and time service attended • Access through privileges Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  12. Benefits of proposed system • FCU’s eliminated (each floor) • CAT5 cabling eliminated between floors • Wiring for switches to FCU eliminated • Maintenance cost reduced • Existing telephone network utilised Click to continue Sun Infotech Pvt Ltd. Confidential Proprietry

  13. End of presentation Thank you Sun Infotech Pvt Ltd. Confidential Proprietry

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