COBRA Briefing February 25, 2009

1. Job Performance Systems, Inc. COBRA Briefing February 25, 2009

2. Agenda • About JPS • What is COBRA? • How to fit COBRA into your plant’s hiring process • Product demonstration • Summary

3. About JPS • We help organizations improve the performance of their people • JPS Products and Services: • Management Consulting • Selection Tests • Customized Training • Who we are: • Industry Consultants • Process Engineers • Industrial and Organizational Psychologists • Instructional Designers • IT Specialists • Graphic Artists

4. Client – US Public Sector Federal Aviation Admin. Army Internal Revenue Service Department of Justice Department of Commerce Department of Defense Department of Labor Federal Communications Commission Department of State Department of Agriculture U. S. Customs Navy

5. Clients – Industrial Sector • Alberta Envirofuels • Angola LNG • Aughinish Alumina • Bahrain Petroleum • BP • Buckeye Partners • Cabinda Gulf Oil • Caltex • Caspian Pipeline • Chevron • Colonial Pipeline • ConocoPhillips • Eliokem • Enbridge • Enterprise Products • Ergon Refining • Explorer Pipeline • ExxonMobil • Hunt Refining Company • Kinder Morgan • Koch Industries • Little John & Co, LLC • LyondellBasell • Magellan Pipeline • Marathon • Petro-Canada • Plains All American Pipeline • PPL • Qatar Chemical • RasLaffan Olefins • Saudi Chevron Petrochemical • Shell • Sunoco • Tengizchevroil • TEPPCO • Valero

6. Level 3: System Optimizer 10% Level 1: System Responders 50 - 60% Levels of Console Operator Expertise COBRA Goal: How to identify Level 2 & 3 Level 2: System Users 40 - 50%

7. What is COBRA? • COBRA test consists of: • 2 hours of training • 1 hour of practice • 1 hour of testing

8. How COBRA was Developed • Job Analysis Studies • Structured interviews • Fleishman Questionnaires (F-JAS) • Critical Incidents • Identified Key Abilities • Evaluated Existing Selection System

9. Key Console Operator Abilities that COBRA Measures • Selective Attention - focusing during busy and slow periods • Problem Sensitivity - determining when something is likely to go wrong • Time Sharing - shifting between several things that need attention • Deductive Reasoning - figuring out the cause of a problem • Resistance to Premature Judgment - avoiding "over-operating" the board • Response Orientation - quickly choosing among several actions • Visualization – forming a mental image of the plant; “seeing the big picture” • Speed of Closure - making sense out of large amounts of information quickly

10. Measurement of Key Abilities COBRA fills in many gaps Traditional selection methods measure some “Key” abilities:

11. Chevron Technique for Validation (mid-90’s) • 3 Empirical Studies at Chevron • Large refinery (151 operators) • Six refineries and one chemical plant (97 operators) • 6 chemical plants (81 operators) • In every case, study results supported the validity of COBRA

12. More Recent COBRA Studies • Empirical Study by a major oil refinery for console operator and field operator positions • Empirical Study by a chemical plant in Ohio • Transport study by Chevron Pipeline Company • Transport study by a major natural gas utility company (PG&E) • Transport study by a major oil refinery on the west coast (included a mix of console, field, and maint) • Job analysis and evaluation at a major liquids pipeline company in Texas • Diversity hiring data collected by a major chemical complex on the Gulf Coast • Transport study at a liquids pipeline company in Pennsylvania • Job analysis and evaluation at a major liquids pipeline company in Ohio • Transport study for a power generation company • Job analysis and evaluation at a major liquids pipeline company in Kansas In every case, study results support the value/validity of COBRA

13. Chemical Plant Operations • Eliokem • SaudiChevron Petrochemical** • Qatar Chemical** • LyondellBasell** • Chevron Oronite** • Chevron Phillips** • Aughinish Alumina • Shell Eastern Petroleum Ltd.** • Alberta Envirofuels COBRA Sites Nearly 100 locations total Available in English, RussianFrench, and Portuguese Refinery Operations • Chevron** • Caltex** • LyondellBasell • Shell Eastern Petroleum Ltd. • BAPCO • Ergon • Hunt ** Multi-site and/or Enterprise-wide

14. Oil & Gas Operations • Cabinda Gulf Oil Co.** • Chevron Nigeria Ltd. ** • Tengizchevroil • Angola LNG COBRA Sites (cont.) Pipeline Operations • Sunoco Logistics** • Enterprise Products** • Plains All American • Enbridge • Marathon Petroleum • Explorer • PPL Interstate Energy • Chevron • Colonial ** • Kinder Morgan** • Shell • Caspian • Magellan • Buckeye** Power Generation • PPL ** ** Multi-site and/or Enterprise-wide

15. Why is COBRA effective? • Assesses cognitive abilities that are difficult to measure any other way • Reduces training time and training attrition • Realistic job preview • Empirical studies support its validity • Provides objective, computer- scored assessments

16. Sample COBRA Scoring Report • Comments on this particular report: • Scores range from 45 to 95 • Five of the nine (55%) who were tested failed(score < 70)

17. Cognitive Abilities General Competencies • Reasoning • Selective attention • Time sharing Dependability • Teamwork • Oral communication • Customer service orientation • Work ethic • Absence of negative behaviors Integrating COBRA Into Your Plant’s Hiring Process Subject Matter Expertise

18. Test Administrator Options • Your company personnel (i.e. Operations or HR) • JPS personnel • Third-party

19. COBRA Demo

20. Thank you!