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This document outlines the importance of curb allocation for taxis and limousines at major airports, emphasizing the need for a seamless and efficient ground transportation system. Introduced by H.J. McCarter Jr., President of DAJA International, LLC, it highlights key components such as space management, utilization formulas influenced by political dynamics and environment, and the necessity of balance and standardization in allocation. The system aims to enhance customer service while effectively managing curbside operations through technology and structured program management.
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Curb Allocation for Vehicles (Specifically where to place Taxis and Limousines) H.J. McCarter Jr. 4/8/08
Introduction to DAJA International, LLC. • President – Jackie Besser • Experience - Transportation / Parking / Customer Service Program Management / Event Transportation Management • Founded in 1995 • Projects – Valet Systems Mgmt / Self Park Mgmt / SFO / UC Berkeley / Moscone Center / Performing Arts Garage / SFSU
Objective of Ground Transportation at Major Airports • The establishment of a GT system that is designed to enable the traveler to experience a “seamless” and “uneventful” transition from air carrier to various modes of GT provider. • Typically landside transportation will have at least 2 primary elements which require defined space allocations and space management/ coordination. a) Passenger Arrivals b) Passenger Departures
Allocations • The physical lay-out of each airport dictates GT configuration, allocation and positioning of Taxis/ Limousines • Utilization formula sometimes used determines allocation and positioning. This is influenced by: a) Political Dynamics b) Environment
Curb Allocations • Traffic Engineers - Plan space allocation/ linear square footage required to effectively provide service. • System must have the following components. • Balance • Standardization • Allocation • Management
Curbside Management • Provides the ability to manage space • Provides customer service by impartial second/third party. • Provides an option for the airport • Incorporate the use of technology • Ability to manage impact of customer service programs