1. Memorandum(Memo)

2. document used for communication within a company • memos can be as formal as a business letter and used to present a report • you generally send memos to co-workers and colleagues • you do not have to include a formal salutation or closing remark

3. Purpose of a Memo • inform readers of specific information such as meeting times or due dates • persuade others to take action • give feedback on an issue • react to a situation

4. Audience Analysis • your co-workers and colleagues • employees from other companies working on the project • other departments within your company

5. General Format • TO: • FROM: • DATE: • SUBJECT: • Keep it short and to the point • Keep it structured

6. Memo To: All Staff From: Mary Winters Date: March 1, 2011 Subject: New Memo Format Effective March 1 In order to make interoffice communications easier, please adhere to the following guidelines for writing effective memos: 1. Address the memo to the person(s) who will take action on the subject, and CC to those who need to know about the action. 2. Clearly state the purpose of the memo in the subject line and in the first paragraph. 3. KISS (keep it short and simple) 4. Use bullets if a lot of information is conveyed. 5. Proofread before sending. 6. Attach additional information: don't place it in the body of the memo if possible. Please put this format into practice immediately. We appreciate your assistance in developing clear communications. If you have any questions, please don't hesitate to call me. Thank you.

7. Watch the video clips and learn how to write memos: • The basic guidelines to formatting a memo http://www.youtube.com/watch?v=THRKqKh60yw&feature=related • How to create a memo in Word: http://www.youtube.com/watch?v=Ttf38AJc0SY&feature=related • The Key Forms of Business Writing: Basic Memo http://www.youtube.com/watch?v=n5Zyn9y_MDs&feature=related

8. Put parts of the memo into the correct order: 1. Date: 1 March 2011 2. Subject: Merger with Unibank. 3. Let me know whether we need to set up a meeting between our banks. MB 4. From: Mark Brown, MD 5. We are considering a merger with Unibank. I would like you to write a report on the proposed merger with the bank. Please submit the report by 15 March. 6. To: Tina James, Financial Adviser

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