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Future Trends in Access Services: Innovations and Strategies for Libraries

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Explore the evolving landscape of access services in libraries, focusing on future trends and emerging technologies. This session will cover mobile applications, QR codes, and augmented reality tools that enhance user experience. Presenters like Chelle Batchelor from UW Bothell will discuss practical implementations of mobile services, including GPS book tracking and mobile self-checkout. Attendees will gain insights into collaborative service models and strategies for meeting the changing needs of library users. Learn how to prepare your library for the future!

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Future Trends in Access Services: Innovations and Strategies for Libraries

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  1. Feast Eleven

  2. & Emerging Access Services Future Trends

  3. LLAMA/SASSCirculation/Access Services

  4. #ala11 #feast11 • http://on.fb.me/ala11feast

  5. chelle BatchelorUniversity of Washington Bothell

  6. Mobile Madness : Mobile Apps for Access Services Presented by Chelle Batchelor Access Services Librarian UW Bothell / Cascadia Community College Campus Library

  7. Shelf Reading (coming soon!) Youtube Video Demo: http://youtu.be/NgZVI630SsI

  8. QR Codes

  9. Create a PDF document http://youtu.be/BC2SwL4lkkY DocscanneriPhone Demo: http://youtu.be/BC2SwL4lkkY

  10. If I was a developer, what would I do? Mobile Maps of the Library? Mobile Self Checkout? GPS Book Tracking?

  11. Worldcat Apps and Developer Opportunities with Worldcat API http://www.flickr.com/photos/andrewstclair/

  12. Resource List Augmented Reality Shelfreading App- in development at Miami University's Augmented Reality Research Group • Youtube Video Demo: http://youtu.be/NgZVI630SsI • Blog post by Audrey Watters on ReadWriteWeb: http://www.readwriteweb.com/archives/awesome_augmented_reality_app_could_save_librarian.php • MUAARG web page: http://www.users.muohio.edu/brinkmwj/ar/index.html QR Codes in the Library • My favorite QR generator: http://www.qrstuff.com/ • Readers (iPhone and Android compatable) : Quickmark ($.99), or Scanlife (free) • Ashford, Robin. "QR codes and academic libraries: Reaching mobile users." College & Research Libraries News, November 2010. http://crln.acrl.org/content/71/10/526.full • Examples on the Library Success wiki: http://www.libsuccess.org/index.php?title=QR_Codes • QR in Libraries Blog: http://qrinlibs.blogspot.com/ PDF documents • Demonstration of DocScanner on Youtube: http://youtu.be/BC2SwL4lkkY • DocScanner App web page: http://www.docscannerapp.com/ Worldcat Apps and Developer Opportunities with Worldcat API • Worldcat for Mobile: http://www.worldcat.org/mobile/default.jsp • Redlaser with Worldcat video demo:  http://youtu.be/fDv1cAYR5wc • Developer Network: http://www.oclc.org/developer/

  13. June DeWeeseUniversity of Missouri Columbia

  14. Off-site Storage Current Issues and Trends June L. DeWeese University of Missouri

  15. Duplication and weeding in cooperatively owned facilities • Last copy ownership and accreditation issues     • Lost or damaged items • Return of items to home campus • Weeding after depositing

  16. Planning for the end of space in current facility • All facilities run out of space sometime • Build or lease • Joining a regional facility

  17. Handling a large influx of material on a short deadline • Closing of a branch library • Renovation of a library

  18. Institutional Repositories • Allies or competitors?

  19. Overarching issues that always are with us… • Safety • Turnaround time • Fill Rate • Budgets • Staffing • Equipment and replacement of obsolete Photos and assistance by James Keyzer-Andre, Manager, UM Libraries Depository.

  20. Amy BoucherEmory University

  21. Blending Cultures at a Merged Service Desk Amy Boucher, Emory University

  22. Reference librarians off the desk • Decreased/flat numbers = consolidation • One stop shopping • Budget savings It’s a trend…..

  23. Services on different floors • Reference on entrance floor, not visible from entrance • Circulation one floor up, off the beaten path • Services flat/dropping • Customer-driven and innovative culture • Strong administrative support …that we joined in on

  24. Circulation(3rd floor): checkouts, laptop loans, reserves, book drops, learning commons help, stacks assistance, directional • Reference(2nd): information, directional, stacks assistance • Learning commons (2nd): printer and bizhub help, other public desktop support The players

  25. To the Merged Desk Moved to Other Areas • Circulation • Reference • Learning Commons • Laptop loans • Moved to Music Media • Reserves • Moved to Music Media Library • Stacks Team • Now separate from circ team Coming Together: Who was involved…and who was not

  26. Timeline of less than 1 year (Oct 2009 – Aug 2010) • Focus on design & becoming operational, less on team building Full speed ahead…

  27. Former Circulation/Reserves Desk FORMER CIRCULATION DESK

  28. Former Reference/Info Desk

  29. The Library Service Desk Library Service Desk

  30. How we got there

  31. Project team • Info Forums • Task forces • Simulation planning • Core competencies/training • Workflow • Desk simulations Collaboration

  32. Services Division • Access Services • Library Service Desk • Stacks • ILL • Branch Libraries & Reserves • Collection Develop. • Data and GIS Services • Learning Commons • Reference / Instruction • Humanities • Area Studies • Sciences • Social Sciences A Wide Range of Teams

  33. Circulation Reference • Centralized management of schedule • 1/13 student staff ratio • High turnover • Documented, organized training • Communication: email, learnlink • Community managed schedule • Shared responsibility • Very low turnover • Mentored training, minimal docs • Communication: email, blog A range of approaches

  34. Integrated Separate • Services • Circulation – all staff trained in basics • Scanner/printer help • Directional/stacks asst. • Tasks • Handouts, signs • Admin • Core staff on separate teams • Tasks • Scheduling • Supply ordering • Services • Advanced circulation • Advanced learning commons • In-depth reference The wait and see approach

  35. Focus on consistent, regular service through transition • Regular team meeting – members from Service Desk, Reference/Instruction, Learning Commons Teams • Work with Library HR on Team Building– Storming, Norming, Performing • Sharing visions, goals • New team leader in Nov Coming together

  36. Challenge of consistent communication • One-way “cross-training” – leads to uneven skills • Focus on the desk – collective vs centralized • Differing expectations for different staff • Adjustment to new team, new space, new manager, large desk community (40-50) …and apart

  37. Possible integrations: scheduling, training • Reference cross-training, new ILS training • Patron intelligence/data (Desk Tracker, comment cards) • Staffing model – new model for new desk –new position • Existing staffing model: 1 reference, 1 circ supervisor, 1-2 students Next steps…

  38. Recognition that this is an ongoing process • Working with Emory Faculty/Staff Assistance Program • Off-campus retreat • Lunch & a party! Team building goes on

  39. …Congratulations to us!

  40. Nora DethloffUniversity of Houston

  41. 3M’s Library Media Box

  42. Libramation’s MediaBank

  43. Sydney ThompsonNew York University

  44. Delivery Services to the Global Network University Sydney Thompson Delivery Services Librarian New York University Division of Libraries ALA Annual Conference: New Orleans, 2011

  45. NYU Global Network University • NYU is now “in and of the city” and “in and of the world.” • NYU New York is the original “portal campus” and NYU Abu Dhabi is our second. • 10 “international academic centers”: in Accra, Ghana; Berlin, Germany, Buenos Aires, Argentina; Florence, Italy; London, England; Madrid, Spain; Paris, France; Prague, the Czech Republic; Shanghai, China; and Tel Aviv, Israel. • 27 additional summer session locations (rotating)

  46. Discovery and Request

  47. All NYU Library Users Outside NYC

  48. Further Information • http://library.nyu.edu/about/facpols.html#page • http://nyu.libguides.com/global • http://www.nyu.edu/global.html • http://nyuad.nyu.edu/ • http://nyuad.nyu.edu/academics/library/library.request.materials.html

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