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Ally Tools- “Must Haves”

Ally Tools- “Must Haves”. Objectives: Staff will be introduced to the five fundamental Must Haves of -Time -Space -Positive Tone & Words -Living in their shoes -Being Connected. The “MUST HAVES”. Things that are based in common sense

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Ally Tools- “Must Haves”

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  1. Ally Tools- “Must Haves” Objectives: Staff will be introduced to the five fundamental Must Haves of -Time -Space -Positive Tone & Words -Living in their shoes -Being Connected

  2. The “MUST HAVES” • Things that are based in common sense • Things that are observable…concepts that we can all practice • Developed from the key things that people have done wrong • Must be practiced and reinforced every day…make them a part of your daily conversation *handouts for your notebook*

  3. TIME • The importance of 10 seconds (or more) • Take time • It takes time (be patient)

  4. SPACE • The Buffer Zone • The importance of feeling safe • Body Language

  5. BE POSITIVE • Smile • Offer kind words • Mind you Tone • It is YOUR responsibility (There are people depending on you) • Find a Scream Room! (take a breather/calm down, if needed)

  6. TONE • Deal with issues discretely (sssh- library voice) • Supportive NOT Authoritative

  7. THEIR SHOES • Take the TIME to understand how his/her day is going

  8. Activity • Respect Activity

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