1 / 16

Meaningful Service User Involvement

Meaningful Service User Involvement. Service User Involvement. Karen Nicholls. Introduction. Service user involvement has been around since the 1990’s in varying forms of success and levels of involvement Early forms of Service User Involvement included: Clinical trials PAL groups Advocacy.

alexandre
Télécharger la présentation

Meaningful Service User Involvement

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Meaningful Service User Involvement Service User Involvement. Karen Nicholls

  2. Introduction • Service user involvement has been around since the 1990’s in varying forms of success and levels of involvement • Early forms of Service User Involvement included: • Clinical trials • PAL groups • Advocacy

  3. Service User Involvement • Some current Service User Involvement includes: • Consultations e.g.. Personality Disorder - No Longer a Diagnosis of Exclusion • Planning, running & evaluating services-employed by CMHTs • Training • As Commissioners who decide on funding and future services • Active participation in all levels of research, inc academia and NHS e.g. Project Advisory group • Interview Panels • CPA management and crisis plans

  4. Challenges Faced by Service Users • Bridging the ‘them/us’ gap- professionals maybe seen as authoritarian figures • Does it feel worthwhile? • Anxiety about meeting strangers/going to new places • Feeling able to speak up and be heard. • Communication difficulties with HPs • Will I be paid? • Conflict with other Service Users • Fighting Stigma/being taken seriously

  5. Stigma • Basic personality flawed • “cant do relationships” • Attention Seeking • Manipulative • Untreatable • Therapist’s nightmare • Nutters

  6. Challenges faced by staff • Challenges traditional roles • Anxieties about the unpredictability of situations • Disseminating between useful criticism and general complaining • Having support and money to follow through with Service Users’ ideas or input • Time and resources • Chaotic Lifestyles/Unreliability of SUs • SUs often not familiar with acronyms like PCTs, NIMHE etc, which can be time consuming explaining at meetings

  7. Benefits of Involvement For Service Users • Empowering • Building self confidence and self esteem • Being ‘heard’ and having opinions valued • Building new skills • Learning to interact with others in a positive and meaningful way • Improved services/care plans that meet their desired needs • Removes HPs from idolised roles See them as fallible human beings

  8. Benefits of Involvement For Staff • Research proves treatment outcomes improved • Receiving real feedback..”fresh eyes” • Real tangibility of issues as related by experiences of the Service User.. • Fuller more honest picture • Diverse knowledge/feedback = improved working practice = improved and sustainable service

  9. What can be learnt froma Service User? • Feedback • Helps define and develop appropriate services • Give a “front line” view of how changes affect them • What works / what doesn’t • Training • Helping the professionals understand the realities of their issues thus helping staff to help them more effectively • Skills • Many service users have a variety of pre-existing skills that could provide an invaluable resource • Learning from one another aids an upward spiral of skills development

  10. Getting Service Users Involved • Write to patients/actively encourage involvement on any level • Invite active participation in CPA and crisis plan management • Communication of upcoming events • Invite users to discuss/provide ideas for improvement e.g. steering groups • Build up a team of committed individuals • Include service users in recruitment/training and workshops • Networking with other agencies

  11. Getting Service Users Involved Do’s • Encourage ideas alongside existing complaints • Value and affirm any input • Payment-expenses/travel • Update and feedback any progress • Include diverse service users to gain diverse feedback

  12. Getting Service Users Involved Do’s • Give adequate notice • Flexibility and understanding • Keep low key • Be persistent/patient • Communication!

  13. Getting Service Users Involved Don’ts • Dismiss ideas • Patronise-we do have brains! • Undervalue the importance of issues to service users that seem trivial • Be tokenistic • Be put off by lack of funding • Favour certain individuals • Underestimate the power of the Service User!

  14. Conclusion • Everyone benefits from mutual collaboration • Successful Service User Involvement is a process of development and learning for all

  15. Thank You Any Questions? Useful Links http://www.mind.org.uk/Information/Factsheets/User+empowerment http://www.spkweb.org.uk/Subjects/Service_user_involvement/ http://www.ukmhrn.info/dnn/ServiceUserInvolvement/tabid/98/Default.aspx http://www.dh.gov.uk/PublicationsAndStatistics/Publications/PublicationsPolicyAndGuidance/PublicationsPolicyAndGuidanceArticle/fs/en?CONTENT_ID=4126863&chk=phQ4Mv

  16. BPD WEBSITES • AMERICAN • http://www.bpdrecovery.com/ • http://www.ezboard.com • then under “Find Your Board” type- “Borderline personality disorder Today” • UK • UK websites very informative &some find them very supportive • http://www.borderline.co.uk • http://www.bpdworld.org/

More Related