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Website Redesign: User Testing and Web 2.0

Session C104 Inspiration for Your Library Redesign. Website Redesign: User Testing and Web 2.0. Bennett Claire Ponsford - Digital Services Librarian Christina H. Gola - Coordinator of Undergraduate Instruction and Outreach Internet Librarian October 29, 2007.

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Website Redesign: User Testing and Web 2.0

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  1. Session C104 Inspiration for Your Library Redesign Website Redesign: User Testing and Web 2.0 Bennett Claire Ponsford - Digital Services Librarian Christina H. Gola - Coordinator of Undergraduate Instruction and Outreach Internet Librarian October 29, 2007

  2. Why are We Redesigning?

  3. Background • Main library and 6 branches, 3 catalogs, 900+ databases, all usual library services but not well integrated • Discontent expressed with current default search • Branch libraries need for their own homepages to meet special needs

  4. Questions to Ask Users • How do users want to search? • What type of items are users searching for? • How do they discover new resources? • What to do with subject and class guides? • Audience and function questions • Format, location, and terminology • What Web 2.0 features do users want?

  5. Methodology: Phases • Initial surveys • Discussion forums • Focus groups • Individual interviews • Create functional specifications • Task based testing of prototypes • Modify prototypes and re-test, etc.

  6. Methodology: Recruiting • Traditional • Blanket campus emails • Advertising in student newspaper • Announcements in classes • New tools • Facebook group • Blog • Discussion forum

  7. Results: First Survey • Undergraduates vs. Grad. Students/Faculty • Both primarily looking for our stuff • Searching differences • Need for information about the library • Interaction with the libraries' website • Web 2.0 issues • Limited interest in tagging • Limited faculty interest in user-generated content • Traditional preferences for communicating with the libraries

  8. Results: Second Survey • Confirmed summer’s results on use of the website • Default search • Want books or everything, but last searched for articles • What to keep on home page • Emphasis on simplifying the home page • No consensus on what that means

  9. Results: Bulletin Board • Intense hatred of our pop-up windows • Frustration • Want to search, click on fulltext • Not interested in all the options we give them • Confusion • Often can’t even describe where they got lost

  10. Results: Focus Groups • Google Scholar • Integrate Systems (catalogs, edocs, etc) • Discovery of databases • Subject and Class Guides • Audience different than previously assumed • Interdisciplinary issues • Not a library jargon issue -- location & format issues

  11. Results: Focus Groups • Need more ways to allow self-discovery and shared knowledge • Visual & “sexy” is good • Use of Web 2.0 tools • Undergrads and Humanities mentioned potential uses for Wikis • Use of RSS – glass half full or half empty? • Personalization features

  12. Did 2.0 Work for Recruiting? • Email was best method • Web 2.0 tools (Facebook, blog, discussion forum) did not help much • Why?

  13. Web 2.0 in Academic Libraries • How far should we go? • Academic standard vs. Web 2.0 • How much education do we provide?

  14. Recommendations • Help them find our stuff and then get out of the way • Reaffirmed tradition design rules • Let the user control the interface • Integrate our systems • Better personalization options • Determine user groups needs before using Web 2.0 tools on website

  15. Next Steps • Undergraduate focus groups • One-on-one interviews with faculty • Revisiting information architecture • Prototype testing • Article to come

  16. Questions? Bennett Ponsford – bennett.ponsford@tamu.edu Christina H. Gola – chgola@tamu.edu Thank you!

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