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MISHRM 2014 Annual Conference

MISHRM 2014 Annual Conference. HR Amplified: Driven to be…. Bust the 4 D’s of Discipline Avoidance: K irsten E. Ross, MHRLR, SPHR Focus Forward Coaching, LLC. Regain Your Power and Transform Your Team. Tale of the Angry Employee. Speak Your Mind, Even if Your Voice Shakes.

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MISHRM 2014 Annual Conference

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  1. MISHRM 2014 Annual Conference HR Amplified: Driven to be…

  2. Bust the 4 D’s of Discipline Avoidance: Kirsten E. Ross, MHRLR, SPHRFocus Forward Coaching, LLC Regain Your Power and Transform Your Team

  3. Tale of the Angry Employee

  4. Speak Your Mind, Even if Your Voice Shakes. • Maggie Kuhn, social activist, 1905-1995

  5. Correction Conversation • Seeks to tweak the performance of an employee • Catalyst to Change • Can be part of • discipline, • Performance Improvement • Performance Management • Or Ad Hoc

  6. Poll - • Do you have employees who require a correction conversation right now?

  7. Instead Start with a Clear Mission & Vision and Align Your Team to Create a Culture that Connects with Your Customer

  8. Common Excuses– Which do you use? • They Might Get Angry • They Have Personal Issues • I Don’t Know How to Start • Nothing Changes • They Might Quit • I Don’t Have Time • They’re My ______(Aunt, Neighbor, Cousin, Best Friend’s Sister )

  9. All Boils Down to…… Fear And Guilt

  10. That Immobilize You

  11. Consequences • Lost Productivity • Resentments • Overwhelm • Burnout • Increased Liability • Sabotage • Decreased Customer Service

  12. 5 Goals of a Correction Conversation • Maintain Control • Define Success • State Your Desire for Their Success • Lay out a Plan • Be Heard

  13. Correction Conversation • Prepare • Set the Stage • Bust the 4 D’s • Let Go

  14. Prepare • Know Exactly What you Need to Communicate • Write or Type it Out • Find Your Spot • Adjust Your Mindset – Bring a Reminder • Have Necessary Reinforcements

  15. The ABC’s of Addressing Your People Problems Adjust Your Mindset & Get in Action Bust the 4 D’s Of Discipline Avoidance Consistency

  16. Get in Action • Get Specific • Make a Plan – Employee Action Plan • Follow Through

  17. Employee Action Plan • Able & Willing • Issue • KSA or Attitude • Action

  18. Adjust Your Mindset

  19. Set the Stage • State the Purpose of the Meeting • Review the Agenda • Set the Boundaries • Let the Person Know When They Will Have the Opportunity to Speak • Read it if you Need to

  20. Bust the 4 D’s of Discipline Avoidance Deflection Defensiveness Denial De-Friending

  21. Deflection

  22. Defensiveness

  23. Denial

  24. De-Friending

  25. Consistency Spell Out Desired Behavior & Outcomes Define Consequences Hold it All Tight Apply to All

  26. Let Go The Rest is Up to Them

  27. The Big Question….. What will you do differently starting now?

  28. Poll - Are you ready to take action NOW?

  29. DefeatTheDrama.com Podcast or Free Leadership TipsDefeattheDrama@Aweber.com: Defeat the Drama at Work

  30. Surefire Strategies to Motivate Your Team without Losing Your Mind DefeatTheDrama.com/FreeWebinar Free Webinar

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