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Ingram Micro | TRAINING ACADEMY Cisco ECS Certification

Ingram Micro | TRAINING ACADEMY Cisco ECS Certification. Presenters: Michael Beach Ashley Scanlon Robert Young August 2, 2013. Cisco Collaboration Partner Specializations. Express Collaboration Specialization Partner Profiles: TelePresence partners moving to Collaboration

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Ingram Micro | TRAINING ACADEMY Cisco ECS Certification

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  1. Ingram Micro | TRAINING ACADEMYCisco ECS Certification Presenters: Michael Beach Ashley Scanlon Robert Young August 2, 2013

  2. Cisco Collaboration Partner Specializations • Express Collaboration Specialization Partner Profiles: • TelePresence partners moving to Collaboration • SMB Collaboration partners moving to Midmarket • New UC partners moving to Collaboration Master Unified Communications Specialization Advanced Collaboration Architecture Specialization TP Video Master ATP TP Video Master ATP Solution Flexibility/Complexity Express Collaboration Specialization Small Business Specialization TP Video Advanced/Advanced Plus ATP TP Video Express ATP Midmarket Enterprise SMB Specialization Advanced Technology Program Market/Segment

  3. Cisco Express Collaboration Specialization (ECS) Cisco Express Collaboration Specialization addresses the growing midmarket opportunity with … • New entry-point into Cisco’s collaboration partner programs 50% lower partner training and investment requirements • Premier Certification • Partner Investment Protection • Enhanced Profitability with Cisco’s Value Incentive Program (VIP) Payments up to 15%

  4. Collaboration Specializations Portfolios • New! Express Collaboration • Specialization (ECS) • Includes all Small Business & Express Foundation Specialization, plus: • Business Edition 6000 • Unified Communications Manager Express • All Unified IP and Video Phones • Prime Unified Provisioning Manager Business Edition • Prime Collaboration Provisioning • Jabber (Unified Presence) • Unified Mobility • Unified Border Element • Unified SRST • Unified Attendant Console Business Edition • WebEx Meetings • TelePresence MX300/MX200 • TelePresence EX90/EX60 • TelePresence C20 Quickset • TelePresence SX20 Quickset • TelePresence MCU 5300/4500/4200 • TelePresence Profile 42 with C40 • TelePresence Profile C65/55/52 • TelePresence Integrator C90/60/40 • TelePresence Edge 95 or 75 MXP • TelePresence VCS Starter Pack • TelePresence VCS Expressway with TMS • TelePresence VCS Control with TMS Master Unified Communications Specialization Includes all Cisco Collaboration products except those designated restricted by ATP requirements • Advanced Collaboration Architecture Specialization (CAS) • Includes all ECS Specialization, plus: • Unified Communications Manager (Enterprise Edition) • Unified Contact Center Express • Unified Workspace Licensing (All versions) • Unified Enterprise Attendant Console • WebEx Meeting Server • WebEx Social • VXI/VDI • Session Border Controller • Small Business & Express Foundation Specialization • Business Edition 3000 • UC 500 Series • UC 300 Series • WebEx WPL • All SPA Phones • Selected Unified IP Phones

  5. Cisco ECS Training Requirements Instructor-Led Training E-Learning Training Exam Field Engineer 101 training hours Architecture System Engineer 43 training hours Account Manager 10 training hours Implementing Cisco Voice Communications and QoS v8.0 / 40 hours Administering Cisco Voice & Unified Communications 40 hours Cisco Sales Expert 6 hours BE6000 for Account Managers 2 hours Implementing Cisco Unified Communications Manager, Part 1 / 40 hours BE6000 for Sales Engineers 3 hours TelePresence Video Sales Specialist for Express 2 hours Implementing Express TelePresence Video Solutions 16 hours TelePresence Video Field Engineer for Express 5 hours Cisco Sales Expert #646-206 CSE CVoice & QOS #641-437 Administering Cisco Voice & Unified Communications (ICOMM) #640-461 BE6000 AM #700-104 CIPT1 #642-447 BE6000 SE #500-101 TelePresence Video Sales Specialist for Express (PATVSSE v1.0) #650-292 Implementing Express TelePresence Video Solutions ILT (PAIETVS v1.0) #650-294

  6. Instructor Led Class Pricing Architecture System Engineer: • ICOMM – Administering Cisco Voice & Unified Communications • $2,716 (40 Hours) Field Engineer: • CVOICE – Implementing Cisco Voice Communications and QoS $2,716.00 (40 hours) • IPT1 - Implementing Cisco Unified Communications Mgr part 1 $2,716.00 (40 hours) • PAIETVS – Implementing Express Telepresence Video Solutions $1,705.25 (16 Hours)

  7. ECS Worksheet

  8. Technical SupportResources Robert Young Technology Solutions Engineer

  9. Ingram Micro Technical Support 100% of calls taken are pre-sale consultations to build solutions. Not your stereotypical Technical Support • Over 1.8 Million Calls Serviced in 2012 • On average we build $16M - $18M in Solutions every day • 14 different vendor-agnostic Help Desks to build a full end-to-end solution for you customers • 180technicians holding over 500certifications including: • Ongoing Development – Over 30,000 hours of OEM dedicated training each year

  10. Ingram Micro Cisco Technical Support | BOM Creation 1(800) 445-5066 • 42 Cisco certified and specialized technicians • All Data Center Technicians have Netformx • CCIE on staff • Cisco-badged Sales Engineer onsite • Over 10,000 Cisco calls serviced per month • Less than 1% of calls escalated to TAC • Solution focused with multi-vendor support • Sales Enablers (frequently conference w/end-users)

  11. Proposal to customer Ingram Micro assistance with presentation • Remote demonstration • VPN • Office extend • Webex • Telepresence • Solution Center • On-site in Buffalo, NY or Santa Ana, CA • Experience Center • On-site in Buffalo, NY

  12. Technology Solutions Engineers • “Trusted Advisors” Creating Pipeline Opportunities • Available to Partners for: • Demand Generation • Competency Creation & Development • Technical Consultation • Design Assistance • Fitting the Technology to the Business Need • IM Resource Direction/Alignment (Market Development, Integration Services, Solution Center, IM Link, etc.) • Sales and Technical Training • 4 Regional TSE’s partnered with Market Development Managers and Cisco Field. Aligned by geography and architecture. • 1 TSE focused on partner development in the Premier space.

  13. Technology Solution Engineer US Coverage Kevin Switzer (585) 356-9218 Central Territory Carol Wright (716) 474-2127 Northeast Territory Robert Young (619) 788-3696 West Territory Jason Bourque (716) 253-3322 Southeast Territory Mike O’Brien (585) 259-7768 National Premier Partners

  14. Solution Centers: Santa Ana, CA & Buffalo, NY Premier education and training center for Ingram Micro resellers and their customers • Allows you to provide: • Beta and proof-of-concept (POC) • Live, hands-on product and solution demonstrations • End-user trainings and seminars • Virtual Labs – Cisco & Juniper • Offers you the opportunity to: • Deepen your knowledge base • Form new partnerships • Expand your service offerings

  15. The Experience Center The Experience Center is an interactive forum where partners and customers can collaborate in a professional environment with fully supported state-of-the-art technology solutions. The Center has executive meeting presence, interactive presentation capabilities, demonstration pods, video conferencing and a technology showroom all in one location. It is where solutions come to life. Partners can leverage the center to have deeper business conversations with their customers and focus on solutions that best meet their needs.

  16. 1(800) 456-8000 IMTA Contacts: Michael Beach | Training Advisor michael.beach@ingrammicro.com | x66630 Jamie Kline| Training Advisor jamie.kline@ingrammicro.com | x65115 • Refer to the following websites: • www.ingrammicro.com/imta Please contact • Email your IMTA team at • IMTA@IngramMicro.com Technical Support Robert Young Robert.young@ingrammicro.com Jabber: ryoung@imciscocloud.com Cisco Team Ashley Scanlon | Cisco Channel Account Specialist Ashley.Scanlon@ingrammicro.com

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