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RMC Auditor Workshop

RMC Auditor Workshop

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RMC Auditor Workshop

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  1. RMC Auditor Workshop July 22, 2010 John J. Knappenberger

  2. Overview • Background • Focus of Business • Human Values/Interface • Change

  3. Who We Are ANSI ASQ ANSI-ASQ National Accreditation Board ANAB Brand Milwaukee, WI ACLASS Brand Alexandria, VA Accredits Accredits Laboratories, RMPs, Inspection Bodies, etc. Management Systems Certification Bodies

  4. Focus of Business • Five key attributes • Price X • Product/service X • Access X • Service X • Experience • Crawford and Mathews, The Myth of Excellence

  5. Focus of Business “Human values, not commercial value, have become the contemporary currency for commerce.” Crawford and Mathews, The Myth of Excellence

  6. Focus of Business – Current Reality* • Idle resources • Mid-2009: 67% of industrial capacity in use • June 2010: 74% • Typical: 79% • 8.4 million jobs lost during 2008-2009 • Credit very tight • Housing slowly edging up • But our industry has held its own, and some have prospered *The Kiplinger Letter, June 11, 2010

  7. So what auditors?

  8. So what auditors? Know and Follow Requirements/Obey the Rules

  9. So what auditors? Administrative Discipline Know and Follow Requirements/Obey the Rules

  10. So what auditors? Knowledge/Competence Administrative Discipline Know and Follow Requirements/Obey the Rules

  11. People Skills So what auditors? Knowledge/Competence Administrative Discipline Know and Follow Requirements/Obey the Rules

  12. Challenge of Change • Embrace it • Let it happen • Resist it “Time and tide wait for no man.” Geoffrey Chaucer, c. 1390