1. BENZI HOOKS A NEW STANDARD OPERATING PROCEDURE FOR SAFETY COMPLIANCE & EFFICIENCY PRESENTATION BY: QUALITY CIRCLE SOLUTION HANDLERS A QWL PROJECT

2. CORE TEAM QUALITY CIRCLE “SOLUTION HANDLERS” MEMBERS BENJAMIN PEDROSO, Moderator AULBRY (REGGIE) TAYLOR, Alternate Moderator LAURIE ROBINSON, Time Keeper RAUL MARIN, Member JULIO MAGNO, Charter JUDY MILLER, Recorder CYNTHIA CLEMENS, Ergonomics Coordinator MARC ALAIN AMIO, QWL Coordinator CHERRY NGO, Supervisor ANGELO TERRE, Manager of Distribution Operations

3. PROJECT GOAL Eliminate the risks for accidents involving mule operators and increase mule operations safety, efficiency, and productivity.

4. CURRENT SITUATION • Benzihooks are not being utilized consistently for OTR transport; therefore, not effective. • Poor practice due to the current system. • 16 out of 25 mule operators will have to find their Benzi hooks before towing OTRs. • When mail handlers operate the mule without Benzi hooks raises safety concerns. • Mail processing productivity is adversely affected when they forget or misplace their Benzi hooks. • Current mule route space provides no room for errors.

5. CONSEQUENCES • Potential mail delay, mishandling, and/or damage • Damage of equipment • Serious and debilitating injuries from unsafe practice • Economic impact • Cost of injury • Loss in productivity • Mail delay • Property damage • Poor safety record

6. RECOMMENDATIONS • Benzi hooks on the mule • New guidelines and addition to the policy. • New Standard Operating Procedure for Placement and Use of Benzi hooks. • Benzi hooks will be on the mule. • Supervisors will be held accountable for Benzi hooks • Supervisor will be provided with 3 sets of Benzi hooks. • Centralized location for Benzi hooks • One stop Benzi hooks resource for mail handlers.

7. BENZI HOOKS SOP • A. Benzi Hooks Location and Assignment • All mules must be equipped with six Benzi Hooks (2 for each OTR). • Extra Benzi Hooks will be available at all times in the “BENZI BOX” by the battery shop. • Mule drivers are instructed to leave all six Benzi Hooks on the mule. • Any extra Benzi Hooks should be returned or dropped in the Benzi Box. If found on OTRs or elsewhere, any employee must hand it to a mule operator to be returned in the Benzi Box. • Benzi hooks are postal property. It is a VIOLATION to remove Benzi Hooks and/or store them elsewhere.

8. BENZI HOOKS SOP • B. Benzi Hooks Handling Instruction • Benzi hooks have to be used at all times when moving OTRs. • Benzi Hooks Instruction: • a. Full door side – Bottom left of full door. • b. Half door side – Top right of half door.

10. IMPACT TO OPERATION • Improve mule operations • Prevent Bodily Injuries • Efficient Use of Mail Handler Time • Timely Delivery of Mail • Maintain Good Safety Compliance • Prevent Unnecessary Cost

11. Open Forum

12. Closing Notes: Thank you for coming!