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Communication

Communication. Communication is a symbolic, transactional process, or the process of creating and sharing meaning. Transactional means that when people communicate, they have a mutual impact on each other. A message is sent verbally and nonverbally The message is received and interpreted

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Communication

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  1. Communication • Communication is a symbolic, transactional process, or the process of creating and sharing meaning. • Transactional means that when people communicate, they have a mutual impact on each other. • A message is sent verbally and nonverbally • The message is received and interpreted • Verbal and nonverbal feedback is usually given • Feedback is offered by the sender

  2. Principles of Communication • One cannot not behave • One cannot not communicate • The meaning of a given behavior is not the true meaning of the behavior; it is, however, the personal truth for the person who has given it a particular meaning (subjective) • Be curious! What is their reality? • Communication takes place in a context

  3. Interpersonal Communication Model Noise Interference Noise Interference Senders Actions (Public) Effect On Listener (Private) Senders Intentions (Private) Senders Style Of Encoding Listeners Style Of Decoding

  4. Barriers to Listening • Preoccupation or Lack of Interest • 1. Listen and develop interest. • 2. Pretend to listen. • 3. Tell them your not interested (honesty). • Environmental Factors • Noise, Distractions, Context or Situation • Psychological Filter • Assumptions, Hopes, Preconceived Ideas, Stereotypes, Labels, Attitudes, Selective Attention

  5. Barriers to Listening Cont… • Emotions • Emotional states impact our ability to focus • Take time out or learn to self-regulate • Rate Differences • Average rate of speech is125 to 175 words per minute whereas the brain can process 500 to 1,000 words a minute (challenge to not wander in our thoughts. • Interpersonal Distance • Intimate Zone (chest to 18 inches) • Personal Zone (18 inches to 4 ft) • Social Zone (4 ft to 12 ft)

  6. Negative Listening Behaviors • Interrupting • Negative Listening Gestures • Cheek Puffing, Eye Rolling, Shoulder Shrugging,, Sighing, Smiling

  7. Improving Listening Behaviors • Open and Attentive Body Position • Position in Relation to the Speaker • Positive Eye Contact • Lack of Confidence, Dishonesty, Lying, etc. • Facial Expression • Be Aware. • Head and Body Movements • Nodding. • Verbal Responses • Paraphrasing, Clarifying, and Feedback

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