WebEx Participation Guidelines

1. WebEx Participation Guidelines • *6 will mute or un-mute your phone • Mute your phone during session, • Un-mute to speak or ask questions • DO NOT use your phone’s HOLD button • For technical difficulty, please call WebEx at 1-866-229-3239

2. WebEx on Using the Breastfeeding Peer Counseling Facilitator Guide

3. Using the Breastfeeding Peer Counseling Facilitator Guide

4. Today’s Speakers Jackie Kampp, MSN, RN, CLC Carolyn Donohoe Mather, MAS, RD, IBCLC

5. WebEx Participation Guidelines • *6 will mute or un-mute your phone • Mute your phone during session • Un-mute to speak or ask questions • DO NOT use your phone’s HOLD button • For technical difficulty, please call WebEx at 1-866-229-3239

6. California WIC Breastfeeding Peer Counseling Training • History: Reason developed • Overview of new version • New layout • Training Nuts and Bolts • Review of each session

7. A Bit of History • Peer Counselor Workgroup • Cost factors • WIC oriented • “Stand alone”/User friendly • Reduce preparation time • Information was accurate and up-to-date

8. California WIC Breastfeeding Peer Counselor Training • Peer Counselor Handbook • Facilitator Guide • PowerPoint

9. California WIC Breastfeeding Peer Counselor Training Revised twice since original manual Learner Centered Five 5-6 hour sessions Based on latest breastfeeding information Opportunities to build counseling skills Interactive/fun

10. Facilitator Guide Contents • Cover Page • Table of Contents • Notes for Training • Session Agendas • Trainer’s Notes • Activity Directions • Content Boxes from Handbook

12. Sample Agenda- Facilitator Guide

13. Sample Trainer’s Notes

14. Sample Directions for Activities

15. Handbook Contents • Introduction Page • Table of Contents • Session Agendas • Content Boxes • Counseling Scenarios • Index • Appendix • Worksheets

16. Sample Agenda - Handbook

17. Sample Handbook Pages

18. Sample Appendix Page

19. Sample Worksheet Page

20. Peer Counselor Training • Initial and ongoing training • More competent • Dispels misconceptions and myths

21. Who Should Train Peer Counselors • Lactation Management Experts • Breastfeeding Topics • Peer Counselor Supervisor • WIC Policy • Clinic Logistics and Roles • Communication skills/documentation

22. Suggestions for Facilitators • Review the Facilitator Guide • Assign responsibilities to trainer(s) • Discuss teaching methods used • Prepare materials • Facilitator Guide • Supplies for each session

23. Use Adult Learning Techniques Active involvement in learning new skills Reinforcement Repetition Visual aids Recognition Relevance

24. Effective Training Approaches

25. Keep the Pace Moving • Adult attention span • Learning techniques: • Change types of activities

26. Keep It Relevant • Learning techniques: • Facilitated discussion • Storytelling • Practice opportunities • Goal setting • Structured ongoing enrichment

27. Repeat the Information Learning techniques: • Role play • Written handouts, other materials • Discussion

28. Foster Skill-Building Opportunities Learning techniques: • Role play • Practice scenarios and situations • Task-oriented group activities

29. Make Your Point as Visual as Possible Learning techniques: • Slides with engaging photos • Flip charts for recording • Examples & demonstrations • Role play • Video

30. Teach Small Amounts Focus on the core information Keep language and messages simple

31. Reward Participants When Learning Occurs Learning techniques Public and private affirmation Incentives

32. Above All: Make It Fun! Welcoming environment Room setup Reinforce the theme Door prizes Themed centerpieces at tables

33. Housekeeping and Introductions Session Expectations and Discussion Guidelines What is a Breastfeeding Peer Counselor? Overview of Training Session 1

34. Anatomy of the Breast Milk Production Session 1

35. Best Start’s 3 Step Strategy • Open Ended Questions/ Getting More Information • Affirming • Educating

36. Closing the Sessions End of each session: • Closing Activity • Preview of Next Session • Home Assignment

37. Welcome Back Formula and Its Disadvantages Exclusive/Fully Breastfeeding Session 2

38. Recognizing When to Feed Baby Getting Breastfeeding off to a Good Start Signs that Breastfeeding is Going Well Guest Speaker Closing Activity and Preview of Session 3 Session 2

39. Signs Breastfeeding is Going Well Illustrating a good newborn poopy diaper in the classroom…

40. Welcome Back Early Breastfeeding Problems Session 3

41. Medications and Herbal Remedies Birth Control Methods Unhealthy Environments Closing Activity and Preview of Session 4 Session 3

42. Welcome Back Helping Mothers with Special Challenges Helping a Grieving Mother Session 4

43. Expressing Milk Hand expression Manual pumps Electric pumps Weaning Cultural Awareness Closing Activity and Preview of Session 5 Session 4

44. Welcome Back Challenges to Breastfeeding Referral to a Lactation Specialist or HCP Session 5

45. Documentation & Confidentiality Telephone Manners Topics to Cover when Talking to Mothers Practice Counseling Next Step and Feedback Closing Activity and Celebration Session 5

47. WE ARE BREASTFED BABIES!! Questions? Thank you WIC BPC Program!