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Issues with Relevant Search Functionality in Self-Service Portal

Users are experiencing functionality issues with the relevant search feature in the Self-Service Portal. When entering text in the Request Support menu, search results do not display correctly, particularly for Japanese words. Relevant articles, user questions, and catalog items do not appear promptly after text input. Although users can access certain menus like “Help Friends,” IT articles and user questions remain inaccessible. This problem persists despite having registered articles and questions that match user requests.

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Issues with Relevant Search Functionality in Self-Service Portal

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Presentation Transcript

  1. Relevant search doesn’t work correctly. Problem Summary • When we enter the text to the Request Support menu on Self-Service Portal, context search doesn’t work correctly. • Especially Japanesewords doesn’t search.

  2. Relevant search doesn’t work correctly. • IT Article, User Questions,catalogue aren’t searched shortly after entering description. v v Relevant articles, questions, and Catalog items aren’t displayed.

  3. Relevant search doesn’t work correctly. • But, after clicking “After friends” or “Help Friends” menu, “Select a support offering” are displayed. But IT Articles and User Questions are not displayed. • Of course I’ve already register IT Articles and User Questions matching this Request. v ②Click this menu. ③Back to this menu ①Write some words. ④But these are not displayed. v ④Then results were displayed .

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