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Explore the shifting landscape of training and development, focusing on basic skills, English proficiency, disabilities, older workers, and teleworkers. Discover strategies for addressing societal issues like illiteracy, aging workforce, and diversity in a rapidly evolving workplace.
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Chapter #10 Societal Concerns
T and D in the future • Basic skills training • English • Disabilities • OLDER Workers • Teleworkers
Development in the future • EE evaluation techniques • Tech obsolescence prevention • Foreign cultures • Substance abuse • Stress • Time management
cont. • Sexual Harassment training • Customer service • Team skills • Diversity • Wellness • Safety
Basic skills • Reading, writing, speaking, math • 40 millions in US over age 16 are functionally illiterate • 21% of American workers • ....... US Dept. of Education
Functionally illiterate • cannot draft letter • only simple add and subtract skills
Survey by National Inst of Literacy (NIFL) • US Business loses $60 Million in lost productivity due to illiteracy • yet only 5% of firms do anything about it. • need to teach basic skills
Basic Skills Training • Task analysis • Person analysis • Learning objectives
School to Work Programs Act (1994) • Only 1/3 high school grads go to college • Helps 2/3 grads transition successfully to work
English Training • Problem: identifying those who need help • Example John Hopkins • University of Maryland • Professors have to pass fluency tests.
The Disabled • Two major laws • Vocational Rehabilitation Act • requires er to use affirmative action to hire disabled • ADA
Research • Missing extremities 1million • Deformities (birth) 12.8 million • Hearing 4 million • Paralysis .4 million • Speech 1.1 million • Visual 4.3 million • Other 3.7 million • 2 or more 9.9 million
Older Workers • Labor Dept. Stats • Ees over 55 are 25% of workforce • More than 1 million have returned • Account for more than 22% of job growth • 15% over 65 work part/full time
more Labor Dept facts • over age 60 learn great • better work ethic • no difference in productivity • better job satisfaction • less turnover • less mental problems • better basic skills
T&D Programs for Older Workers • More relaxed • Step by step • Experiential learning • Self paced • Must be relevant • Pre retirement education
Adults, Dislocated, Layoffsand Youth • Workforce Investment Act (1998) • state by state literacy programs • job training, assessment, counseling • offered to all adults, drop outs, homeless, runaways
Telecommuting Training • 19.6 million telecommute in US • Training programs must include • SELF MANAGEMENT SKILLS • HOME OFFICE SET UP • CLEAR PERFORMANCE GOALS • BRING IN TO COMMUNICATE REGULARLY
Managers and professionals • Performance evaluation training
Cross cultural training • $150 – 250,000 for each mngr. • 20% return before job complete • Can’t adapt to new culture • Departure training
Professional Obsolescence • Stagnant growth • No new knowledge • lifelong learning • learning organizations • professional organizations
Employee Assistance Programs • (90%) firms have them • offered at no charge • for ee and for families • outsourced to independent firms
EAP cont. • provide • needed training • stress • drug/alcohol • mental problems • financial • weight • conflict mgnt
Stress Mngt Training • #1 problem in US Business • Cost... 300 billion • Causes: • ½ OF ALL MISSED DAYS • 40% of T.O. • workplace violence • #2 cause of death at work
Time Management Training • Higher goals mean more time limits • Increased pace of work • greater need for more productivity
Diversity Training • Hispanic ees growing 5X faster than general population • Asians and Hispanics will represent ½ of all job growth over next 50 years • Whites will become minority this century. • 60% of US women work
Wellness Training • To decrease insurance costs • Exercise • Life style training • Obesity • Drugs • Ergonomics • Parenting
Safety Training • Accidents and work related illness cost to US business • 121 billion yearly.
Team Skills Training • Cross training • 360 feedback • Problem solving • Role clarification • Conflict resolution