1. IKEAAdditional Case study Based on an earlier case written by Sharon Cox of Birmingham City University for the first edition of Business Information Systems.

2. Value • Consider the value produced by IKEA: Does it comprise goods or services? • Are the goods and/or services tangible or intangible? • What data/information flows in association with physical flows of exchange?

3. Value-creating system • Consider IKEA as a value-creating system. What is the major transformation/process? • What are the major inputs? • What are the major outputs – value? • Who are the major actors in the environment of IKEA?

4. Business systems • Consider IKEA in terms of the distinction between activity systems, information systems and ICT systems. Can you provide an example of each in terms of the case?

5. Business strategy • What would you say is IKEA’s business strategy? • Provide some examples of how aspects of this business strategy are achieved

6. Access channels • What access channels are available in terms of IKEA as a company? • What access devices are available for use by customers?

7. B2C eCommerce • Does IKEA operate any B2C eCommerce? • What forms do such B2C eCommerce take? • What benefits does the organisation gain from its B2C eCommerce operation?