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Enhancing the National Archives Search Experience: User-Centric Interface Design

Discover how the National Archives is transforming its online catalogue to enhance the user experience. With over 11 million catalogue entries and millions of digitised documents, the challenge lies in effectively managing and presenting this vast amount of data. Our focus is on understanding user needs, preferences, and capabilities through collaborative methods, including interviews and user testing. By creating a responsive and engaging user interface, we aim to simplify navigation and improve access to historical records, keeping users at the heart of our design decisions.

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Enhancing the National Archives Search Experience: User-Centric Interface Design

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  1. Emma Bayne Discovery: Enhancing search experience through interface design

  2. The National Archives

  3. Why we are changing our online catalogue?

  4. Challenges • Volume of Catalogue and digitised data increasing • 11 Million Catalogue Entries = 500,000,000 “facts” (about 45 facts per entry) • Another 7.7 Million documents in Documents Online (digitised content) • Plus other sources • Ever increasing digitisation of our collection • Increasing prevalence of born-digital records • Currently hold 1TB of born digital records; estimate total will be13.5TB by 2016 • Specific large collections like Olympics 2012, estimate at 20TB on it's own • Cultural change • Moving from paper model to digital model • Still taking paper records for many years • Increasing capability to present large volumes of digital content • New challenges around search, find and browse

  5. Challenges • Volume and location of Users • Over 50,000 unique visits online a day • Users from all around the world • For every physical document produced onsite (totalling over 600,000) over 220 documents were downloaded • Juggling priorities • Champion and follow archival standards • Excellent user experience • Enabling user generated content • Quality data is key! • Highly varied data gathered over hundreds of years • Lack of continuity; many exceptions • Gloucester – glos; glouc; gloster; gloucs…

  6. What is our aim? • Simple - focus on the users and on the Record • Create effective and enjoyable user interface through understanding who are customers are • Tasks • Expectations • Capabilities • Limitations • Preferences • Context of use

  7. How? • Involve users from the outset and throughout the development process • Use of range of methods • Interviews • Diary studies • Workshops • Focus groups • Log analysis • User testing

  8. How? • Customers have widely differing needs with varied levels of expertise and motivation, such as: • Seasoned archivist who can navigate expertly through our archival holdings • Retired grandmother who has no archival or subject knowledge • No average customer so doesn’t make sense to design for one Persona based design • Design for a small group of user types who represent a wider audience • Fictional characters based on actual observed behaviour • Composite of qualitative research

  9. Personas

  10. Margaret

  11. Tessa

  12. Search

  13. Search

  14. Taxonomy

  15. And more…

  16. New features

  17. The Future • Continue to add to Discovery, improving as we go keeping users as the core focus as we move forward… • Continued iterative development and enhancements: • Responsive design • Data enhancements • More user generated content • Integrating further datasets • Improving search logic

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