Recruiting & Hiring Employees

Recruiting & Hiring Employees BOSAS

Think-Pair-Share Bellwork If you were looking for a job, where might you look? PROPERTY OF PIMA COUNTY JTED, 2010

Objectives • Define terminology related to staff recruitment and training. • List steps in hiring employees. • Demonstrate steps in recruitment and hiring processes.

K.I.M.

Terminology • Recruit – process of attracting appropriate applicants for an organization’s jobs • Discrimination – denial of opportunities to individuals on the basis of some characteristic

Recruitment • Human Resource department recruits candidates for an organization’s jobs • Various methods are used including • Internal job postings • Internet posting • Newspaper • Employment agencies • College campuses • Trade shows/fair • Headhunters (outside agency finds employees)

Hiring Process – Stage 1 • Select a small number of qualified candidates from all applications • Standard paper application • Internet application • Résumé • Many organizations use computerized systems to sort through résumés

Hiring Process – Stage 2 • Pre-screening interview • Prescreening interview to clarify qualifications • Interview to get a feel for personality & ability to work with others • May be asked to take test(s)

Hiring Process – Stage 3 • After pre-screening interview, more in-depth interview • Higher-level positions may take several interviews

Hiring Process – Stage 4 • Department supervisor evaluates candidates • May consult with higher-level management, human resources, and staff

Hiring Process – Stage 5 • Employer may research candidates • Check references • education • previous employment • motor vehicle records • online persona • credit histories

Hiring Process – Stage 6 • Supervisor selects the candidate most suitable for the job • Human Resources or supervisor offers job • Candidate accepts position or declines

Hiring & the law • Federal & State laws govern hiring • Employers must be careful to avoid discrimination • Employers must respect privacy of applicants

Interview Questions • Some questions employers may not ask about • Marital status • Age • Religion • Citizenship (can ask if you have the legal right to work in the U.S.) • Children • Rent or own a home • Cause of physical disability • Union membership • If you’ve ever been arrested

Employment testing • Tests are used to gauge abilities, intelligence, interest, and sometimes physical condition and personality • Three types of testing • Job skills testing • Psychological testing • Drug testing

Examples of employment testing • Job skills- typing test, computer test, operating equipment, performing a task • Psychological – questionnaires • Assess personality characteristics • Managerial potential • Drug – drug and alcohol tests

STAR Interview Method • Situation- Context of the story • Task- What you had to do • Action- What you did • Result- How did it turn out “Describe a situation when you had to deliver excellent customer service following a complaint”

STAR Interview Method • Situation: "A customer rang up complaining that they'd waited more than two weeks for a reply from our sales team regarding a product query." • • Task: "I needed to address the client's immediate query and find out what went wrong in the normal process." • •

Action: "I apologized, got the details and passed them to our head salesperson, who contacted the client within the hour. I investigated why the query hadn't been answered. I discovered that it was a combination of a wrong mobile number and a generic email address that wasn't being checked. I let the client know and we offered a goodwill discount on her next order." • • Result: "The client not only continued to order from us but posted a positive customer service tweet."

STAR Method • Situation: Customer complaint about 2 week wait for product inquiry • Task: I needed to address this issue promptly • Action: I apologized, called the appropriate department, and investigated the issue. Informed customer and provided discount. • Result: Customer was satisfied and left us good review on social media

Give an example of an occasion when you used logic to solve a problem. • Give an example of a goal you reached and tell me how you achieved it. • Give an example of a goal you didn't meet and how you handled it. • Describe a stressful situation at work and how you handled it. • Tell me about how you worked effectively under pressure. • How do you handle a challenge?

Have you been in a situation where you didn't have enough work to do? • Have you ever made a mistake? How did you handle it? • Describe a decision you made that was unpopular and how you handled implementing it. • Did you ever make a risky decision? Why? How did you handle it? • Did you ever postpone making a decision? Why? • Have you ever dealt with company policy you weren't in agreement with? How? • Have you gone above and beyond the call of duty? If so, how?

When you worked on multiple projects how did you prioritize? • How did you handle meeting a tight deadline? • Give an example of how you set goals and achieve them. • Did you ever not meet your goals? Why? • What do you do when your schedule is interrupted? Give an example of how you handle it. • Have you had to convince a team to work on a project they weren't thrilled about? How did you do it? • Give an example of how you worked on team. • Have you handled a difficult situation with a co-worker? How?

Sort Steps Sort the cards into steps. Order the steps first - sixth Be prepared to share

3-2-1 3 things you learned today 2 ideas or facts you would like to know more about 1 thing you would share with a friend

Recruiting & Hiring Employees