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Behavioral Health Care Services. Presenter Name Month DD, YYYY. Updated June 2011. Today’s Agenda. Behavioral Health Overview Getting Care For Information and Assistance. Behavioral Health Overview. What is Behavioral Health?. Behavioral health is:.

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Presenter Name Month DD, YYYY

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  1. Behavioral Health Care Services Presenter NameMonth DD, YYYY Updated June 2011

  2. Today’s Agenda • Behavioral Health Overview • Getting Care • For Information and Assistance

  3. Behavioral Health Overview What is Behavioral Health? Behavioral healthis: • The way a person thinks, feels, and acts when faced with life’s situations • How people look at themselves, evaluate challenges, and make decisions Reference: U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration

  4. Behavioral Health Overview Know When to Get Help • Behavioral health conditions can affect one’s thoughts, feelings, behavior, and physical health. • These issues are not just a passing phase; they can seriously interfere with a person’s life. • If you are unsure whether you or someone you know needs help, go to www.tricare.mil/mentalhealth/resources.aspxfor an anonymous self screening and other helpful resources.

  5. Getting Care Behavioral Health Care Services • TRICARE Assistance Program (TRIAP): Provides online, non-medical counseling from your home • Telemental Health Program: Connects beneficiaries with off-site providers through audio-visual conferencing • Outpatient services: Behavioral health services provided without an overnight stay • Inpatient services: Require an overnight stay (e.g., substance abuse “rehab” programs) • Emergency services: Required when an individual considers himself or herself, or is perceived by others to be, an immediate risk to self or others • Call 911 or go to the nearest emergency care facility. • Call the National Suicide Prevention Lifeline at 1-800-273-8255.

  6. Getting Care Active Duty Service Members

  7. Getting Care All Other Stateside Beneficiaries * TRICARE Prime beneficiaries must use a network provider, and physician referrals are required for services received from licensed counselors.

  8. Getting Care TRICARE and Other Health Insurance • TRICARE is the last payer after other health insurance (OHI) in almost all situations (including Medicare). • Follow your OHI’s guidelines for getting care. • TRICARE will pay what is left for TRICARE-covered services up to the amount TRICARE would have paid had there been no OHI. • If your OHI has run out, or for TRICARE-covered services that aren’t covered by your OHI, you should follow TRICARE guidelines for getting care.

  9. Social Security Numbers TRICARE Health Benefit • In an effort to protect the privacy of TRICARE beneficiaries, the Department of Defense (DoD) is removing Social Security numbers (SSNs) from military identification (ID) cards, including the Common Access Card. • Your new ID card will have one or both of the following: • A 10-digit DoD ID Number • A DoD Benefits Number (DBN), if you are eligible for DoD benefits • You will not need a new ID card until your old card expires. For more information, visit www.tricare.mil/ssn

  10. Questions

  11. For Information and Assistance TRICARE Regions In the United States, TRICARE is managed by three regional contractors. Health Net FederalServices, LLC TriWest Healthcare Alliance Corp. Humana Military Healthcare Services, Inc.

  12. For Information and Assistance TRICARE North Region • Health Net Federal Services, LLC • General information: 1-877-TRICARE (1-877-874-2273) • TRICARE Reserve Select: 1-800-555-2605 • Online: www.hnfs.com

  13. For Information and Assistance TRICARE South Region • Humana Military Healthcare Services, Inc. • General information: 1-800-444-5445 • TRICARE Prime Remote: 1-877-249-9179 • National Guard and Reserve: 1-877-298-3408 • Warrior Navigation and Assistance: 1-888-446-9627 • Online: www.humana-military.com

  14. For Information and Assistance TRICARE West Region • TriWest Healthcare Alliance Corp. • General information: 1-888-TRIWEST (1-888-874-9378) • TriWest Behavioral Health Crisis Line: 1-866-284-3743 (24 hours a day, seven days a week) • Online: www.triwest.com

  15. For Information and Assistance General Information • TRICARE Web Page:www.tricare.mil • Customer Service Numbers: www.tricare.mil/contactus • Mental Health Resource Center: www.tricare.mil/mentalhealth Connect with TRICARE Online www.twitter.com/tricare www.facebook.com/tricare PP4461BEC06112W

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