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Addressing Operating Challenges in MTA Long Island Rail Road: Strategies and Innovations

The MTA Long Island Rail Road (LIRR), serving over 81 million annual riders across 700+ miles, faces significant operating challenges. This overview explores the transition to automated ticket sales, updated labor agreements, and evolving customer behavior as drivers of change. Key initiatives include the deployment of on-board ticket issuing machines and piloting mobile ticketing solutions. This effort aims to enhance service quality and revenue compliance while preparing for future technological advancements. Discover the lessons learned and the path forward for the LIRR's continued improvement.

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Addressing Operating Challenges in MTA Long Island Rail Road: Strategies and Innovations

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  1. Operating Challenges & Solutions Beth A. Sullivan MTA Long Island Rail Road Superintendent – Revenue Compliance & Service Quality Jamaica, New York

  2. Operating Challenges & Solutions • MTA Long Island Rail Road • 81 million annual riders • Over 4,300 weekly revenue trains • Over 700 miles of track • 11 branches, stretching from New York’s Penn Station to Montauk (120 miles) • 124 station, mostly unmanned (30 open ticket windows)

  3. Operating Challenges & Solutions

  4. Operating Challenges & Solutions • Station selling automated • 2002 – 2005 automated the ticket windows and began ticket machine deployment to stations

  5. Operating Challenges & Solutions • Challenges Moving Forward • Open platforms • Labor agreements • Customer behavior • Technology

  6. Operating Challenges & Solutions • What’s next? • Automate conductor sales • Prepare to accept any type of ticket

  7. Operating Challenges & Solutions • Where are we? • On-Board Ticket Issuing Machines Pilot – August 2012 through February 2013

  8. Operating Challenges & Solutions • Where are we heading? • Lessons learned • Conductor focus groups • New application • New device summer 2013 • Joint RFP Mobile Ticketing

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