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Amadeus Hotels Product Tour 2002

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Amadeus Hotels Product Tour 2002

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  1. Amadeus HotelsProduct Tour2002

  2. Amadeus Hotels Product Tour • Understanding how your hotel is displayed to end users • Depending on your level of access (Complete Access, Complete Access Plus, Dynamic Access) • Step-by-step guide to making a hotel reservation • What the reservation looks like to an end user

  3. Making a hotel reservation • Step 1: Availability Displays • Making an Availability request • Multi-property display – availability display for properties in a certain city • Shopping for a Special Rate • Looking at specific Property Availability • Single-property display – availability display for available rates in a certain hotel • Explanation of the screens

  4. Availability request for Frankfurt ENTRY: >HAFRA4JUL-1 Hotel Availability Frankfurt 3 letter code For 4th of July for 1 night

  5. Multi-property display for Frankfurt DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR 85.00-105.00 2 NR+COSMOS HOTEL D F EUR 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00 END OF DISPLAY

  6. What does the Multi-property display mean ? Marketing message Currency Code DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+ HOTEL MIRAMAR D T EUR 150.00-175.00 Area code Line number Level of Access Rate range Transport code Chain code Name of property

  7. Availability request for Frankfurt with Special rate request Entry: > HAFRA4JUL-1/SR-AMX Special rate For American Express 3-letter code

  8. Multi-property display for Frankfurt with Special rate AMX Rate code requested DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR AMX 80.00-80.00 2 NR+COSMOS HOTEL D F EUR AMX 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR AMX ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR AMX ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D T EUR AMX 75.00-75.00 6 CH+HOTEL KAISERHOF D T DEM AMX 110.00-110.00 > END OF DISPLAY

  9. Access Levels • Complete Access • Indicated by “/” after the hotel chain code • Rate range shown on multi-property display taken from Amadeus database • Rates and availability on single-property display taken from Amadeus database and shown in cryptic mode

  10. Single-property display request for line 5 (Complete Access (/) property) DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR 85.00-105.00 2 NR+COSMOS HOTEL D F EUR 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00 END OF DISPLAY Complete Access indicator / > HA5 Line number 5 Hotel Availability for full available rate information

  11. Complete Access (/) single-property display Rate columns A and B DE FRA DOWNTOWN TH 04JUL02-05JUL02 ** SINGLE OCCUPANCY RATES ** ON/MEIROTELS FRANKFURT - FRAMER D TAXI EUR -A- -B- CAT TYPE INFO RATE TYPE INFO RATE RAC 1) B1SRAC A G S 88.00 / B2TRAC A G S 95.00 COR 2) B1SCOR A G S 80.10 / B2TCOR A G S 88.00 PRO 3) B1SPRO A G S 75.00 / B2TPRO A G S 75.00 G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE END OF DISPLAY > Rate line 2

  12. Access Levels • Complete Access Plus • Indicated by “+” after the hotel chain code • Rate range shown on multi-property display taken from Amadeus database • Rates and availability on single-property display taken from hotel chain or representation company’s CRS. • Full description of hotel room.

  13. Single-property display request from line 1 (Complete Access Plus (+) property) DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR 85.00-105.00 2 NR+COSMOS HOTEL D F EUR 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00 END OF DISPLAY > HA1 Complete Access Plus indicator

  14. Complete Access Plus single-property display (seamless information from Hotel Provider’s CRS) Rate line 1 **** CLASSIC INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* CH+HOTEL MIRAMAR FRAH20 D TAXI EUR A MEMBER OF CIH-HOTELS 1)85.00 SUPERIOR ROOM WITH TWIN BED B2TRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 2)105.00 DELUXE ROOM WITH DOUBLE BED A1DRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 3)85.00 DELUXE ROOM WITH DOUBLE BED A1DCOR G CORPORATE RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST END OF DISPLAY >

  15. Access Levels • Dynamic Access • Indicated by “!” after the hotel chain code • Rate range shown on multi-property display taken from hotel chain or representation company’s CRS • Rates and availability on single-property display taken from Hotel chain or representation company’s CRS. • Full description of hotel room.

  16. Single-property display request for line 3 (Dynamic Access (!) property) DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR 85.00-105.00 2 NR+COSMOS HOTEL D F EUR 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00 END OF DISPLAY Dynamic Access indicator > HA3 Indicates that the rate range comes from the Hotel providers CRS

  17. Dynamic Access single-property display (seamless information from Hotel Provider’s CRS) **** TOP INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* TP!TOP HOTEL FRANKFURT FRATOP D TAXI EUR 1)59.00 PROMOTIONAL RATE B2TPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS 2)72.00 PROMOTIONAL RATE B1QPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH QUEEN BED 3)95.00 -COR- CORPORATE RATE A2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR TWIN BEDDED ROOM 4)80.00 -COR- CORPORATE RATE A1TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR FRENCH BEDDED ROOM 5)95.00 -COR- CORPORATE RATE A1KCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE KING BEDDED SUPERIOR ROOM 6)50.00 -COR- CORPORATE RATE B2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS MORE >

  18. Making a hotel reservation • Step 2: Check for more information • General hotel information • Rate information • in Hotel Terms from Complete Access single-property displays • in Hotel Pricing from Complete Access Plus and Dynamic Access single-property displays • Chain information

  19. General Hotel Information (Hotel Features)Entry: HF + line number (from multi-property display) HF (from single-property display) DE FRA CH+FRAH20 HOTEL MIRAMAR LOCATION ----------------------------------------------- L - LOC BERLINER STRASSE 31 FRANKFURT 60311 GERMANY -TEL: -49-69-920 39 70 -FAX: -49-69-920-39 769 -THE HOTEL IS SITUATED IN THE ABSOLUTELY CITY -CENTER OF FRANKFURT. THE MAIN RAILWAY STATION -CAN BE REACHED BY WALKING WITHIN 10 MINUTES. -MOST POINTS OF INTEREST ARE IN WALKING DISTANCE. EXTRA CHARGES ------------------------------------------ E - EXT -TAX: -TAX INCLUDED IN ALL RATES. -SVC: -SERVICE INCLUDED IN ALL RATES. -MEAL: -BREAKFAST INCLUDED IN ALL RATES. -ADDITIONAL OCCUPANTS: -ROLLAWAYS ARE AVAILABLE ON REQUEST. -CRIBS ARE NOT AVAILABLE. MORE >

  20. Rate information (Hotel Terms or Pricing) DE FRA ON/FRAMER TH 04JUL02-05JUL02 *SGL* MEIROTELS FRANKFURT D TAXI EUR PRICING -------------------------------------------------------- CAT TYPE INFO RATE RAC 1) B1SRAC A G S 88.00 G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE RATE DESCRIPTION --------------------------------------- D - DES -RAC : RACK RATE EXCLUDED BREAKFAST. RATE INCLUSIONS/EXTRAS --------------------------------- I - INC -TAX : NOT INCLUDED -SVC : INCLUDED -COMMISSIONABLE RATE: YES-10 PERCENT SELL RULES --------------------------------------------- S - SEL -ADV : 2 DAY ADVANCE BOOKING REQUIRED CANCELLATION POLICY ------------------------------------ C - CXL -REFUND REQUIRES CANCEL BY 6 PM DAY OF ARRIVAL MORE > Entry: HT + required rate line number and column (e.g. HT1A) For Complete Access Hotel Entry: HP + required rate line number (e.g. HP1) for Complete Access Plus or Dynamic Access Hotel

  21. Hotel chain information (AIS pages)Entry:GGHTL + hotel chain code (e.g. GGHTLMC) INDEX EN 11OCT01 1532Z GHTL******************************************************* * * * MC * M A R R I O T T G E N E R A L I N D E X * MC * * * *********************************************************** ----------------------------------------------------------- KEYWORD TOPIC DESCRIPTION ENTRY ----------------------------------------------------------- MARRIOTT..........ALL ABOUT MARRIOTT HOTELS......GGHTLMCMAR NEWS..............ALL THE LATEST NEWS............GGHTLMCNEW POLICY............POLICY SUB INDEX...............GGHTLMCPOL HELP..............HELP CONTACTS..................GGHTLMCHEL ----------------------------------------------------------- ACCESS............COMPLETE ACCESS PLUS...........GGHTLMCCAP BROCHURES.........HOW TO OBTAIN BROCHURES........GGHTLMCBRO CANCELLATION......MARRIOTT CANCEL POLICY.........GGHTLMCCAN >

  22. Making a hotel reservation • Step 3: You have made your choice • Create a PNR (Passenger Name Record) • Sell a room at a hotel

  23. Create a Passenger Name Record(PNR) • Create PNR with name NM1Test/Traveller Mr • Airline and/or car booking (if applicable) • Hotel booking (see next slide) • Contact number: APNCE12121212-B or -H • Address: AM Amadeus Marketing • Reference: RT Travel Agent • End transaction: ET

  24. Hotel Sell (from single property display) • From Complete Access single-property displayEntry: Explanation: Hotel Sell, rate line number and column, credit card guarantee • From Complete Access Plus or Dynamic Access single-property display Entry: Explanation: Hotel Sell, rate line number, credit card guarantee > HS1A/G-CCVI4974999906219057exp1202 > HS1/G-CCVI4974999906219057exp1202

  25. What the booking will look like to an end user? Arrival/departure Hotel segment Chain code City code RP/NCE1A0950/ RF TEST 1.TEST/TRAVELLERMR 2 HHL CH HK1 FRA IN04JUL OUT05JUL B2TRAC EUR85.00 DLY H20 HOTEL MIRAMAR/BC-B2TRAC/BS-12345675/CF-IH504926 /G-CCVI4974999906219057EXP1202 *CH+ SEE RTSVCH 3 AP NCE12121212-B 4 AM AMADEUS MARKETING > Room/Rate Code Hotel name Daily Rate Confirmation number Booking source (IATA Number) Room type/rate code Status Code and number of rooms booked (HK = Confirmed)

  26. Congratulations...you have made a reservation with Amadeus!