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Amadeus Hotels Product Tour 2002

Amadeus Hotels Product Tour 2002. Amadeus Hotels Product Tour. Understanding how your hotel is displayed to end users Depending on your level of access (Complete Access, Complete Access Plus, Dynamic Access) Step-by-step guide to making a hotel reservation

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Amadeus Hotels Product Tour 2002

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  1. Amadeus HotelsProduct Tour2002

  2. Amadeus Hotels Product Tour • Understanding how your hotel is displayed to end users • Depending on your level of access (Complete Access, Complete Access Plus, Dynamic Access) • Step-by-step guide to making a hotel reservation • What the reservation looks like to an end user

  3. Making a hotel reservation • Step 1: Availability Displays • Making an Availability request • Multi-property display – availability display for properties in a certain city • Shopping for a Special Rate • Looking at specific Property Availability • Single-property display – availability display for available rates in a certain hotel • Explanation of the screens

  4. Availability request for Frankfurt ENTRY: >HAFRA4JUL-1 Hotel Availability Frankfurt 3 letter code For 4th of July for 1 night

  5. Multi-property display for Frankfurt DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR 85.00-105.00 2 NR+COSMOS HOTEL D F EUR 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00 END OF DISPLAY

  6. What does the Multi-property display mean ? Marketing message Currency Code DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+ HOTEL MIRAMAR D T EUR 150.00-175.00 Area code Line number Level of Access Rate range Transport code Chain code Name of property

  7. Availability request for Frankfurt with Special rate request Entry: > HAFRA4JUL-1/SR-AMX Special rate For American Express 3-letter code

  8. Multi-property display for Frankfurt with Special rate AMX Rate code requested DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR AMX 80.00-80.00 2 NR+COSMOS HOTEL D F EUR AMX 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR AMX ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR AMX ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D T EUR AMX 75.00-75.00 6 CH+HOTEL KAISERHOF D T DEM AMX 110.00-110.00 > END OF DISPLAY

  9. Access Levels • Complete Access • Indicated by “/” after the hotel chain code • Rate range shown on multi-property display taken from Amadeus database • Rates and availability on single-property display taken from Amadeus database and shown in cryptic mode

  10. Single-property display request for line 5 (Complete Access (/) property) DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR 85.00-105.00 2 NR+COSMOS HOTEL D F EUR 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00 END OF DISPLAY Complete Access indicator / > HA5 Line number 5 Hotel Availability for full available rate information

  11. Complete Access (/) single-property display Rate columns A and B DE FRA DOWNTOWN TH 04JUL02-05JUL02 ** SINGLE OCCUPANCY RATES ** ON/MEIROTELS FRANKFURT - FRAMER D TAXI EUR -A- -B- CAT TYPE INFO RATE TYPE INFO RATE RAC 1) B1SRAC A G S 88.00 / B2TRAC A G S 95.00 COR 2) B1SCOR A G S 80.10 / B2TCOR A G S 88.00 PRO 3) B1SPRO A G S 75.00 / B2TPRO A G S 75.00 G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE END OF DISPLAY > Rate line 2

  12. Access Levels • Complete Access Plus • Indicated by “+” after the hotel chain code • Rate range shown on multi-property display taken from Amadeus database • Rates and availability on single-property display taken from hotel chain or representation company’s CRS. • Full description of hotel room.

  13. Single-property display request from line 1 (Complete Access Plus (+) property) DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR 85.00-105.00 2 NR+COSMOS HOTEL D F EUR 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00 END OF DISPLAY > HA1 Complete Access Plus indicator

  14. Complete Access Plus single-property display (seamless information from Hotel Provider’s CRS) Rate line 1 **** CLASSIC INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* CH+HOTEL MIRAMAR FRAH20 D TAXI EUR A MEMBER OF CIH-HOTELS 1)85.00 SUPERIOR ROOM WITH TWIN BED B2TRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 2)105.00 DELUXE ROOM WITH DOUBLE BED A1DRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 3)85.00 DELUXE ROOM WITH DOUBLE BED A1DCOR G CORPORATE RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST END OF DISPLAY >

  15. Access Levels • Dynamic Access • Indicated by “!” after the hotel chain code • Rate range shown on multi-property display taken from hotel chain or representation company’s CRS • Rates and availability on single-property display taken from Hotel chain or representation company’s CRS. • Full description of hotel room.

  16. Single-property display request for line 3 (Dynamic Access (!) property) DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR 85.00-105.00 2 NR+COSMOS HOTEL D F EUR 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00 END OF DISPLAY Dynamic Access indicator > HA3 Indicates that the rate range comes from the Hotel providers CRS

  17. Dynamic Access single-property display (seamless information from Hotel Provider’s CRS) **** TOP INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* TP!TOP HOTEL FRANKFURT FRATOP D TAXI EUR 1)59.00 PROMOTIONAL RATE B2TPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS 2)72.00 PROMOTIONAL RATE B1QPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH QUEEN BED 3)95.00 -COR- CORPORATE RATE A2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR TWIN BEDDED ROOM 4)80.00 -COR- CORPORATE RATE A1TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR FRENCH BEDDED ROOM 5)95.00 -COR- CORPORATE RATE A1KCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE KING BEDDED SUPERIOR ROOM 6)50.00 -COR- CORPORATE RATE B2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS MORE >

  18. Making a hotel reservation • Step 2: Check for more information • General hotel information • Rate information • in Hotel Terms from Complete Access single-property displays • in Hotel Pricing from Complete Access Plus and Dynamic Access single-property displays • Chain information

  19. General Hotel Information (Hotel Features)Entry: HF + line number (from multi-property display) HF (from single-property display) DE FRA CH+FRAH20 HOTEL MIRAMAR LOCATION ----------------------------------------------- L - LOC BERLINER STRASSE 31 FRANKFURT 60311 GERMANY -TEL: -49-69-920 39 70 -FAX: -49-69-920-39 769 -THE HOTEL IS SITUATED IN THE ABSOLUTELY CITY -CENTER OF FRANKFURT. THE MAIN RAILWAY STATION -CAN BE REACHED BY WALKING WITHIN 10 MINUTES. -MOST POINTS OF INTEREST ARE IN WALKING DISTANCE. EXTRA CHARGES ------------------------------------------ E - EXT -TAX: -TAX INCLUDED IN ALL RATES. -SVC: -SERVICE INCLUDED IN ALL RATES. -MEAL: -BREAKFAST INCLUDED IN ALL RATES. -ADDITIONAL OCCUPANTS: -ROLLAWAYS ARE AVAILABLE ON REQUEST. -CRIBS ARE NOT AVAILABLE. MORE >

  20. Rate information (Hotel Terms or Pricing) DE FRA ON/FRAMER TH 04JUL02-05JUL02 *SGL* MEIROTELS FRANKFURT D TAXI EUR PRICING -------------------------------------------------------- CAT TYPE INFO RATE RAC 1) B1SRAC A G S 88.00 G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE RATE DESCRIPTION --------------------------------------- D - DES -RAC : RACK RATE EXCLUDED BREAKFAST. RATE INCLUSIONS/EXTRAS --------------------------------- I - INC -TAX : NOT INCLUDED -SVC : INCLUDED -COMMISSIONABLE RATE: YES-10 PERCENT SELL RULES --------------------------------------------- S - SEL -ADV : 2 DAY ADVANCE BOOKING REQUIRED CANCELLATION POLICY ------------------------------------ C - CXL -REFUND REQUIRES CANCEL BY 6 PM DAY OF ARRIVAL MORE > Entry: HT + required rate line number and column (e.g. HT1A) For Complete Access Hotel Entry: HP + required rate line number (e.g. HP1) for Complete Access Plus or Dynamic Access Hotel

  21. Hotel chain information (AIS pages)Entry:GGHTL + hotel chain code (e.g. GGHTLMC) INDEX EN 11OCT01 1532Z GHTL******************************************************* * * * MC * M A R R I O T T G E N E R A L I N D E X * MC * * * *********************************************************** ----------------------------------------------------------- KEYWORD TOPIC DESCRIPTION ENTRY ----------------------------------------------------------- MARRIOTT..........ALL ABOUT MARRIOTT HOTELS......GGHTLMCMAR NEWS..............ALL THE LATEST NEWS............GGHTLMCNEW POLICY............POLICY SUB INDEX...............GGHTLMCPOL HELP..............HELP CONTACTS..................GGHTLMCHEL ----------------------------------------------------------- ACCESS............COMPLETE ACCESS PLUS...........GGHTLMCCAP BROCHURES.........HOW TO OBTAIN BROCHURES........GGHTLMCBRO CANCELLATION......MARRIOTT CANCEL POLICY.........GGHTLMCCAN >

  22. Making a hotel reservation • Step 3: You have made your choice • Create a PNR (Passenger Name Record) • Sell a room at a hotel

  23. Create a Passenger Name Record(PNR) • Create PNR with name NM1Test/Traveller Mr • Airline and/or car booking (if applicable) • Hotel booking (see next slide) • Contact number: APNCE12121212-B or -H • Address: AM Amadeus Marketing • Reference: RT Travel Agent • End transaction: ET

  24. Hotel Sell (from single property display) • From Complete Access single-property displayEntry: Explanation: Hotel Sell, rate line number and column, credit card guarantee • From Complete Access Plus or Dynamic Access single-property display Entry: Explanation: Hotel Sell, rate line number, credit card guarantee > HS1A/G-CCVI4974999906219057exp1202 > HS1/G-CCVI4974999906219057exp1202

  25. What the booking will look like to an end user? Arrival/departure Hotel segment Chain code City code RP/NCE1A0950/ RF TEST 1.TEST/TRAVELLERMR 2 HHL CH HK1 FRA IN04JUL OUT05JUL B2TRAC EUR85.00 DLY H20 HOTEL MIRAMAR/BC-B2TRAC/BS-12345675/CF-IH504926 /G-CCVI4974999906219057EXP1202 *CH+ SEE RTSVCH 3 AP NCE12121212-B 4 AM AMADEUS MARKETING > Room/Rate Code Hotel name Daily Rate Confirmation number Booking source (IATA Number) Room type/rate code Status Code and number of rooms booked (HK = Confirmed)

  26. Congratulations...you have made a reservation with Amadeus!

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