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ISM 270

Announcements. Homework 5 due next weekShould help for Littlefield!Littlefield Lab Next weekProjects due following week. Project Presentation. 20 minutes 15 min presentation, 5 min questionsClear presentation of service ideaPrototype demonstration/screenshot/outlineDifferentiate from compet

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ISM 270

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    1. ISM 270 Service Engineering and Management Lecture 8: Service Supply Chains

    2. Announcements Homework 5 due next week Should help for Littlefield! Littlefield Lab Next week Projects due following week

    3. Project Presentation 20 minutes 15 min presentation, 5 min questions Clear presentation of service idea Prototype demonstration/screenshot/outline Differentiate from competition Give market estimation How many potential customers? How will you make money? What are the risks? Argue why this will lead to successful service business

    4. Some key concepts for capacity management Economic Order Quantity Queueing Dynamics

    5. Supply Chain for Physical Goods

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