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Talent Development through Coaching & Mentoring presented by Pam Thomas MCICM, MITOL, PGCE

Talent Development through Coaching & Mentoring presented by Pam Thomas MCICM, MITOL, PGCE. Coaching & Mentoring. How can we grow our own credit professionals? Business world is changing Attracting and retaining talented people is key More sophisticated skills and understanding is needed

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Talent Development through Coaching & Mentoring presented by Pam Thomas MCICM, MITOL, PGCE

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  1. Talent Development through Coaching & Mentoring presented by Pam Thomas MCICM, MITOL, PGCE

  2. Coaching & Mentoring • How can we grow our own credit professionals? • Business world is changing • Attracting and retaining talented people is key • More sophisticated skills and understanding is needed • Trend towards: • globalisation, • dependence on technology • diverse organisational structures • Leading to: • greater demand for employees with specific skills

  3. 70: 20: 10: Learning model • 70% of knowledge comes from doing the job • 20% comes from ‘informal’ learning - observing others • 10%comes from ‘formal’ training classes Morgan McCall and his colleagues working at the Center for Creative Leadership (CCL) are usually credited with originating the 70:20:10 ratio.

  4. Formal ‘class room’ based training is still effective and has it’s place! • We still need the typical ’10%’ activities: • Structured onboarding/induction program • Specific technical skill training • Soft skill training • Business simulation experiences • Interactive eLearning

  5. What do you know about the 70: 20: 10 learning model? • Nothing • A little • My company uses it

  6. If 10% is ‘formal 'learning - what about the other 90%?

  7. If 10% is ‘formal 'learning - what about the other 90%?

  8. If 10% is ‘formal 'learning - what about the other 90%?

  9. Example using the model: Developing Team leader Competencies

  10. Example using the model: Developing Team leader Competencies

  11. Example using the model: Developing Team leader Competencies

  12. Coaching & MentoringWhat’s the difference? 4 • Coaching and mentoring are not the same. • A mentor may coach, but a coach does not mentor. • Mentoring is “relational,” while coaching is “functional.” • One thing they have in common is…….learning

  13. Coaching is Functional & Task Orientated • Coaching is… • “a process that enables learning and development to occur and performance to improve.” E. Parsloe, The Manager as Coach and Mentor (1999) • Use coaching when: • There is a need to upskill individuals /team • Performance issues occur • To reduce conflict with team members • To improve working relationships • There is a need to focus on achieving specific role related objectives • Very effective for short term or time bound development or issues

  14. Mentoring is Relational & Long Term • Mentoring is… • "to support and encourage people to manage their own learning in order that they may maximise their potential, develop their skills, improve their performance and become the person they want to be."E. Parsloe, The Oxford School of Coaching & Mentoring • It is a partnership between two people (mentor and mentee) normally working in a similar field or sharing similar experiences • Mentor when: • Focus is on career, professional and personal development • The person will benefit from support and guidance from an experienced person or expert • It is an ongoing relationship and takes a long term / broader view • Can be informal

  15. Who has a Coaching or Mentoring program in place to upskill their credit team? • Yes • No • Don’t know

  16. Coaching Versus Mentoring

  17. Coaching Program : Real Example for Credit Analyst Upskill

  18. Coaching Program : Real Example for Credit Analyst Upskill

  19. Coaching Program : Real Example for Credit Analyst Upskill

  20. Was it Successful? • Program rolled out globally within organisation • Service Centres now responsible for higher value decisions on assessing customer credit worthiness • Coaches become more confident in their role • Value added management skills & tools • Increased confidence levels for credit analysts • Increased ‘talent’ bank • Sharing of knowledge improved business decisions and relationships

  21. Want to know more about developing a Coaching or Mentoring program? • If you would like examples of how organisations have implemented a program….. • If you want to know more about proven benefits of this type of program…. • Please come and talk to me! • Thanks for your interest

  22. Presented by Pam ThomasCognisant Training Ltd pam@cognisant-training.co.uk Tel : +44 1494 871638 Mob: +44 7711 567075

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