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NQA EMEA International Conference 2009

Matt Gantley Head of Enterprise Development. NQA EMEA International Conference 2009. Topics. Corporate Strategy My Role and Activities Future Opportunities My Goals. What are the Mega Trends ?. What are the future challenges ?. 5 Year Corporate Strategy. Our Vision:

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NQA EMEA International Conference 2009

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  1. Matt GantleyHead of Enterprise Development NQA EMEA International Conference 2009

  2. Topics • Corporate Strategy • My Role and Activities • Future Opportunities • My Goals

  3. What are the Mega Trends ?

  4. What are the future challenges ?

  5. 5 Year Corporate Strategy Our Vision: “To excel in everything we do, so our customers improve their business” Our Mission: “to empower its customers through its products and services, allowing them to stand out from the crowd and to prove themselves as the best in their sphere of operation. The Group will support its customers with the best training, technical knowledge and service provision, helping them to achieve their aspirations and business goals”

  6. 4 Areas of Focus • Group is good Our team diversity is our strength and competitive advantage • Customer is king Understanding what customers value and making this central to everything we do • Diversify and grow Ships are safe in the harbour, but that's not what ships were made for. • Cost control, costs nothing Focusing our resources to those things our customers value.

  7. My Role • Identify and nurture new opportunities • Minimise the impacts of strategic threats • Establish new Ventures / Enterprises • Maximise cross-Group sales • Taskforces for “recession proofing” business improvement

  8. Growth and Market Development Market Share 10x 1x 0.1x 16% Rising Stars Question Marks Merc Enviro Insur Training Training Enviro AC Growth Personnel 6% Challenged Cash Cows Training Merc Part P UK QMS 2%

  9. Current NICEIC Group Structure Horizontals Verticals Management Systems Product Certification Personnel Competence Training Electrical Gas Environmental Health & Safety Food More… Consultancy Insurance Merchandising International

  10. Risk & Return over Time Stages: • Search • Execute • Reassess • Monitor Time Familiar Unfamiliar Risk Uncertain Contribute to Current Earnings Mature in 2-3 Years Mature in 3+ Years

  11. Consultancy • Features: • Electrical, Gas, Oil and Water Consultancy • Partnership advice to manage Property Portfolios • Competitive Advantages • Brand Reputation – Technical Credibility / Customer Experience • National Sales and Operational Coverage • Sales Channels and Partnerships • Customer Relationship Process • IT Systems • Benefits • Legal Compliance • Cost Savings – Specification and Tendering Processes • Clients • Local Authorities, Housing Associations, Facilities Management, Industry, Commerce

  12. Personnel Certification • Competence of Individuals • Over 100 CBs using ISO17024 • Significant Potential Internationally • Emerging Fields – Renewable Energies

  13. Group is Good: Cross Sales • ET: 95% Micro Enterprises, 98% no QMS but 35% want it (8,825) • ET: 9% have a CHAS H&S System (2,175), 7% have Safe Contractor (17,19) A: Customer Loyalty and CRM C: Cross Sales & SFA B. What Adds True Value

  14. My Immediate Goals • Multi-million pound consultancy by 2011/12 • Targeted territories for International Electro-tech • Targeted Sectors & Territories for International Personnel Certification • Add tangible value (new products & services) to Group Sales Strategy and Process

  15. Matt GantleyHead of Enterprise Development Thank you Questions and Answers Contact Details: • Email: matt.gantley@niceic.com • Mobile ++ 44 7974 014 211

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