1. NQA Training Objectives: This workshop will discuss the direct opportunities for developing new training opportunities, primarily in our core product standards,to stimulate a life cycle relationship with management system implementers.

2. Outputs: • To identify and agree 2 actions for agents to undertake to support the growth of training in their region • To identify and agree 2 actions for NQA to undertake to support the agents in this Sector.

3. NQA Training Planning • Do you see training as an opportunity to support certification and gain more clients ( is it in your business plan) • Do you see training as an opportunity for early engagement • Do Agents already undertake training

4. NQA Training The market place • Do your competitors offer training • Do existing clients have training needs - how are these fulfilled • What training courses need to be offered – are the market place for each agent in the same position for each client. (what is their focus this year) • Is there government or international funding available to support training. Marketing • Do you currently market training • Is it on a web site • How is it branded

5. NQA Training budgeting • Do you work in collaboration with training organisations or consultants • do you have existing revenue targets for training services resource • Are you organised to manage training – do you have the resources • Do you have trainer resource • Does the training need to be delivered in local language

6. Agents • identify and agree 2 actions for agents to undertake to support the growth of training in their region • What do you need to do? • Are you committed to developing training? • Do you know the market place? • Can you identify the revenue potential for you region? • What courses should you offer?

7. NQA • What do you need from the UK • What do you feel about NQA’s current portfolio of courses • Do all course need to be regulated • What do we need to do • identify and agree 2 actions for NQA to undertake to support the agents in this Sector.