1. Automotive Management“Targeting the industry” Contact: Tara Gallowaytara.galloway@nqa.com+44 (0) 1582 539060 Manage with Certainty Welcome to nqa

2. Manage with Certainty Agenda • Introduction (15 mins) • Activity one, “Looking at growth” (25 mins) • Activity two, “A supporting partnership” (25 mins) • Wrap up (10 mins) • Open forum (15 mins)

3. Manage with Certainty The automotive sector as part of the strategy

4. Manage with Certainty How the UK’s Automotive Sector can support NQA globally? • Improve service and technical support • Improve sales package • Benchmarking Exceeding client expectations Enhance management of complex and high value clients • Customise support to OEM’s and large Tier 1 suppliers • Flexible working systems Supporting NQA & its partners Clear competitive fee structure • Clear measures of costs of TS16949 scheme • Set a transfer strategy

5. Manage with Certainty How the UK’s Automotive Sector can support NQA globally? • Industry specific data • Better links to industry groups, OEM’s and supply chain Market led Engaging with the market • Technical papers and case studies • Support overseas partners Supporting NQA & its partners Diversify services • Review new product areas and services

6. Manage with Certainty What can NQA offer the automotive industry? • ISO TS 16949:2009 • ISO 9001:2008 • ISO 14001:2004 • OHSAS 18001:2007 • AS 9100 Revision B • New emerging products (energy, business continuity)

7. Manage with Certainty So what opportunities are there with ISO / TS16949:2009? • IATF accredited Certification Body • NQA are 8th largest CB Globally • 1st/2nd largest CB in China • Over 2300 certificates worldwide, held in 17 countries • Still growing in Asia-Pacific but a maturing market, however, considerable transfer opportunities globally

8. Manage with Certainty Number of certificates per country (April 2010)

9. Manage with Certainty Automotive, more than just TS16949? • Support to the industry • Types of client (multi-product) • Sales opportunities, what does the industry want?

10. Manage with Certainty Overseas partners & sector development • Sales package • Website • Communication • Timing of IATF Database • Feedback

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14. Manage with Certainty Workshop activities

15. Manage with Certainty Ideas to consider in the activities? • Automotive as an industry group • Cross-selling opportunities • Transfer opportunities (what do we need to attract the client to NQA?) • What are the barriers do we need to overcome? Strategic objectives

16. Manage with Certainty Activity one, “Looking at growth” - 20 mins • There are immediate sales opportunities through TS16949 Transfers, but what are the rules and how can we maximise the opportunity?

17. Manage with Certainty Activity two, “A supporting partnership” - 20 mins • Provide 1-2 operational barriers (i.e. sales, audits, administration, etc,) that hinder growing the automotive sector • Discuss ways NQA can eliminate or elevate these barriers to promote and support growth

18. Manage with Certainty Wrap up • The automotive sector is part of the future of NQA • Please consider the department as more than simply a TS16949 technical department but a support to you to develop the industry sector in your country • Please consider that immediate growth can be achieved through transfer opportunities by considering the the questions fand set your team challenging targets for 2010/11 • Please be positive, we want your constructive feedback (successes and failures), not just today but throughout the year

19. Manage with Certainty Open Forum Any Questions?