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AXIOM TELECOM

AXIOM TELECOM. INTERNAL QUALITY AUDIT On RETAIL BUSINSESS MANAGEMENT SYSTEM – Cycle 01/2007. PURPOSE. An independent and systematic examination of our Retail Business System – as a tool to measure, monitor, control and improve our retail business operations. The FOCUS of the AUDIT is to

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AXIOM TELECOM

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  1. AXIOM TELECOM INTERNAL QUALITY AUDIT On RETAIL BUSINSESS MANAGEMENT SYSTEM – Cycle 01/2007

  2. PURPOSE An independent and systematic examination of our Retail Business System – as a tool to measure, monitor, control and improve our retail business operations. The FOCUS of the AUDIT is to FIND FACTS and NOT FAULTS.

  3. SCOPE OF AUDIT • All AXIOM Retail Business Units • All Fono Retail Business Units • All One Mobile Retail Business Units • All Business Unit Supervisors • Sales Consultants / Team Leaders

  4. Audit Schedule

  5. Audit Schedule

  6. Audit Schedule

  7. AUDITORS • Nitesh Salian – Quality Auditor • Prasanth Rajan – Quality Auditor SINCERELY THANK ALL THE SALES TEAM FOR THEIR SUPPORT & CO OPERATION

  8. AUDIT CHECKLIST

  9. AUDIT CHECKLIST

  10. AUDIT CHECKLIST

  11. RETAIL STORE AUDIT- % COMPLIANCE

  12. RETAIL STORE AUDIT- % COMPLIANCE

  13. AXIOM STORES

  14. SPINNEYS STORES

  15. FONO STORES

  16. ONE MOBILE STORES

  17. Showroom wise – Non Conformance Status

  18. Audits scheduled for the month of April • Axiom,City Centre • Grand Cineplex • WTC Dubai • Phone Care JAFZ • Hyatt Galleria • Spinneys, Mirdiff • Spinneys, Bin Soughat • Fono, Mirdiff • Dubai Festival City

  19. Key Observations • The level of awareness of ISO process and compliance was found to be low in the One Mobile outlets. • The handling of Defective handsets and accessories are not as per the company policy. • The level of record maintenance is very poor in the One Mobile showrooms

  20. Key Actions • Developed a PPT for Retail SOPs and distributed to all the retail outlets as a self learning tool in order to increase the awareness • Scheduled a Retail SOP awareness training session for One Mobile and Fono Supervisors on April

  21. THANK YOU ALL

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