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Axiom

Axiom. The Nature of The Lawyer Client Relationship is Naturally & Fundamentally Collaborative. However, the Development and Production of Legal Services Today is Not. Strategic Value. Advantage. Innovation. Knowledge Sharing. Collaboration. Categories. Audio Conferencing

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Axiom

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  1. Axiom • The Nature of The Lawyer Client Relationship is Naturally & Fundamentally Collaborative. • However, the Development and Production of Legal Services Today is Not

  2. Strategic Value Advantage Innovation Knowledge Sharing Collaboration

  3. Categories • Audio Conferencing • Video Conferencing Intranets / Portals Extranets Data Conferencing Supply Chain Systems Information & Knowledge Supply Chains

  4. Corporate America 85%

  5. Law Firm & Collaborative Tools * * 'Survey on Firms' Tech Spending Reveals Progress Without Planning", Canfield. Legal Tech Newsletter, July 2002.

  6. Collaboration Will Occur Only … • … When Companies (or individuals or teams ) Work Together For Mutual Benefit … • …If members of a specific collaboration can quantify the benefit • …If individuals feel they are not absorbing all the associated costs. "7 Immutable Laws of Collaborative Logistics", Langley; Nistevo.com

  7. Insufficient communication Not part of everyday work System complexity Little or no training Not enlightened self-interest No Sr. Manager support Technical Issues 0% 5% 10% 15% 20% Source: KPMG Report, 2000 Barriers * Courtesy of Larry Chait & Associates, Collaborate East, June 2002

  8. Technology Factors • It’s A Good Thing… • Products Maturing Into Solutions • Technology Costs Dropping • Price/Performance Much Better • At The Same Time… • Vendor / Product Uncertainty • Technology Solutions & Expectations • Existing Firm Technology

  9. Technical Challenges “Connection Variables” Firewalls Routers Proxy servers Dynamic IP addressing Network Address Translation Network Restrictions (streaming media / executable downloads) Desktop Browser Settings Courtesy of David Erikson, Face to Face Communications

  10. Application Trust Levels High “Trust Levels*” Fully interactive application sharing Bilateral Application Sharing (Host & Client) Peer to Peer Medium Application sharing Uni-lateral Application Sharing (Client Sees Host) Typically Java download Low Application showing Web Browser Only – Limited Function Courtesy of David Erikson, Face to Face Communications www.facetoface.net

  11. Percentage of attendees lost High Medium Low * Courtesy of David Erikson, Face to Face Communications

  12. Vendors & Trust * Courtesy of David Erikson, Face to Face Communications

  13. Market Leaders(RTDC) "Highlights From The Real Time Communications & Collaboration Industry Report 2002", Ward - Collaborative Strategies

  14. Collaboration @Hunton • Video Conferencing – internal bridge • Audio Conferencing – internal bridge • Extranet – Client Work Room • Integrated with Citrix Metaframe • Data Conferencing • Packet Center & Netmeeting • WebEx/PlaceWare • Subject Matter Sites – NPDESTMDL • Exchange Public Folders

  15. Radar Scope • Audio / Video Conferencing • Microsoft Conferencing Server Netmeeting & Instant Messaging • Pixion & Claripoint • Lawyer to Client Collaboration • ‘Blogging’ aka Web Logs • Thinking Hard About • “Organization to Organization”

  16. Insufficient communication Not part of everyday work System complexity Little or no training Not enlightened self-interest No Sr. Manager support Technical Issues 0% 5% 10% 15% 20% Source: KPMG Report, 2000 I.T. Challenge:Over ComeBarriers * Courtesy of Larry Chait & Associates, Collaborate East, June 2002

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