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Innovation and Cultural Intelligence Keys to Creating a Multi-Cultural Framework

Innovation and Cultural Intelligence Keys to Creating a Multi-Cultural Framework. William Sinunu, MA, LSW. Innovation. Present and Label yourself as Innovative Be Proactive and Develop Your Platform Link EAP Goals to Company Goals. JetBlue Internal EAP. Personal Issues Only

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Innovation and Cultural Intelligence Keys to Creating a Multi-Cultural Framework

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  1. Innovation and Cultural IntelligenceKeys to Creating a Multi-Cultural Framework William Sinunu, MA, LSW

  2. Innovation • Present and Label yourself as Innovative • Be Proactive and Develop Your Platform • Link EAP Goals to Company Goals

  3. JetBlue Internal EAP • Personal Issues Only • System Operations • Voluntary Clients Only • Meditation Room • Separate Drug/Alcohol • JCCF (JetBlue Crewmember Crisis Fund)

  4. Comprehensive EAP • Personal Relationships • Depression • Anxiety • Family/ Marital • Emotional Distress

  5. Gaining Support • Link Company Values (Safety, Integrity, Caring, Passion, Fun) • “Do The Right Thing” • Servant Leadership • Take advantage of available resources- JCCF

  6. Provide OPTIONS for Assistance • Supervisors/ Managers • Internal EAP • External EAP (Critical Incident, Pet Sitters, Nannies, etc.) • Peer Assistants

  7. A Loving Company at Work • JetBlue handout • Read and discuss • Crisis, Deaths, Hurricane Katrina

  8. Education • EAP Teams With Training Department • Exceed Government Guidelines • Build Upon Cultural Diversity Platform • Link Effort to Company Goals • Discrimination = Ignorance

  9. Tap Into Employee Groups • Organize seminars, videos for online screening • Encourage Minority Group Formulation • Minority Employee Celebrations • Incorporate “How to Confront Discrimination” into Trainings • EVERYBODY participates at all levels

  10. Cultural Intelligence Benefits • Takes Cultural Diversity to a new Level • Creates Corporate Harmony • Builds Progressive Identity • Increases Department Communication and Interaction

  11. My Favorite Adage • “Minorities know more about the majority than the majority knows about itself” • My Childhood Experience

  12. Cultural/ Clinical Misconnects • A Peruvian immigrant discloses they have the skulls of their deceased parent on a shelf in their home. • What is your clinical and personal reaction? • How do you sensitively gather more information?

  13. Culturally Intelligent Clinicians • Take a Cultural History during an Evaluation • Accepts and Embraces differences • Asks Questions and Clarifies without judgment • Discusses Cultural Issues Openly • Embrace ongoing Cultural Education Note: Therapists should not assume a particular client fits a certain cultural profile - ASK

  14. Diversity Points • Everybody is Ethnocentric • We all have Biases and Prejudices. Finding a Safe Space to Reveal them is Difficult to Find. • Each Culture Thinks its own Ways are Superior • Children are often Raised Believing their way is the Right way • Cultural Conflict does not Disappear because we Decide to Ignore it • When talking about other Cultures, we tend to focus on Differences instead of Similarities • Feelings of Anxiety, Loneliness and lack of Confidence is common when visiting other cultures • Understanding other cultures is a continuous process

  15. Education is Key • YOU must participate to establish credibility. • Make Your Individual Contribution and Tap Into Your Level of Expertise- Sweeter

  16. Summary

  17. EAP • It’s not just productivity and cost savings • It’s not just about drug and alcohol rehabilitation • It’s also about building a caring, inclusive and educated company culture

  18. By Thinking • Innovation • Education • Cultural Intelligence

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