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Executive Overview

Executive Overview. Incorporated in June 1999 Two Core Product Areas Investigative Services Litigation Support / Records Acquisition

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Executive Overview

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  1. Executive Overview • Incorporated in June 1999 • Two Core Product AreasInvestigative Services Litigation Support / Records Acquisition • Regional Coverage100 Employees PA, WV, DE, NJ, NY, MD, OH, DC, NC & SC East Coast and Midwest through strategic partnerships

  2. Executive Overview Executive Overview Diverse Experience of Ownership Carolyn Langenohl • 20 years experience in the claims industry • Litigation Manager, State Farm • Director of Operations – Litigation Solutions Steve Mazefsky • 17 years experience in the claim industry • Regional Sales Manager or Vice President - Sales Client Relations • Director of Business Development – Litigation Solutions

  3. Staff Experience • College Educated, Law Enforcement, Military Backgrounds • Prior Experience • LSI Training Program: • Equipment • Set up • Pre-Texting • Mobile Surveillance • Report Writing

  4. Surveillance 15 Day Turnaround Time Eastern United States Coverage Pre Surveillance Investigations

  5. Claims Investigations Asset Investigations Public Records/Documents Requisition Recorded Statements Accident Scene Inspections Alive and Well Checks Activity Checks

  6. Background Investigations Database Background Courthouse Check Criminal History Civil History

  7. Why LSI? Why Litigation Solutions?

  8. Diverse Experience of Ownership / Management • Ownership with Extensive Claims and Carrier Service Experience • Team of Account Executives, Operational and Administrative Support with Extensive Industry Experience

  9. Service • Strong Regional Coverage • Ease of Use • GPS Tracking • Local presence • Available centralized intake • On-line capabilities • 24/7 Service • 100% Satisfaction Guarantee • Program Compliant • Vendor Management Program

  10. Quality Assurance Concurrent Pre Set Daily Check in Times End of Day Review Customer Link Daily review by QC Specialist & Supervisor Prospective Detailed Intake Databases / DMV Insured Contact Rehab Contact Internet Research

  11. Quality Assurance • Retrospective • 50% of all Cases reviewed by ownership • Available Stewardship reports • Monthly Staff Evaluations • On-line Management Reporting

  12. Technology • State of the Art Field Equipment • Body cams, Time lapse equipment, long distance capabilities • Video Snippets as part of the update • Quick access to visual evidence • Customer Link • Quality Assurance and Time Savings • GPS Tracking • Know where our staff is at all times – no “Ghosting”

  13. GPS Tracking Employees simply carry their GPS-enabled mobile phone with them throughout their regular activities and their location is automatically tracked and recorded.

  14. Customer Link Benefit/VMO Benefit FEATUREBENEFIT


  16. Vendor Management Program

  17. Vendor Management Program

  18. Marketing advantages for client acquisition and retention • Increased results in the utilization of surveillance • Consistent protocols to evaluate vendor/claims handler results • Reduction in claims exposure • Reduce risk involved with the use of this service • Increased Return on Investment • Management of vendor process without the cost • Minimal expense

  19. Vendor Management Panel Benefits Consistent Rate Structure Customizes Vendor Panel Vendor Verification • Licenses • Insurance Centralized Management Structure • Intake • Communication • Reporting • Invoicing • Vendor Trends • Staff Trends Vendor Panel Benefits • Decrease in Marketing Expense • Volume Increase

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