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Streamlining Interlibrary Loan Procedures: A Case Study

Explore the successful implementation of the MilILL system for interlibrary loans at UB, detailing the transition from manual workflows to automation. Learn about the challenges, benefits, and user adoption of the new process.

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Streamlining Interlibrary Loan Procedures: A Case Study

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  1. Millennium Interlibrary loansDonna Byrne

  2. MilILL implementation at UB

  3. ILL/DD Background • 2010 requests: 1846 copies, 177 loans • Utilise LADD for majority of requests • Local process entirely manual Request workflow • Manual & double handling of request data • Labour intensive & time consuming

  4. Preparation for automation • Project group brief • ILL module purchased/installed late 2010 • Systems Librarian/ILL staff defined parameters • Site visit to University of Melbourne

  5. Implementation • Initially all requests keyed into MilILL • Then into forms as templates refined & tested • Soft launch ahead of changeover date • SFX forms came shortly after • On time, & with existing staff • No disruption to service provision • Patrons happily adopted new process

  6. Issues & Discussion

  7. Form templates: how many? • Form templates: don’t mess with them • Author field information disappears • Use of status field • System maintenance • ISO ILL compliance

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