Trends and Developments in Interlibrary loans and Document Delivery

1. Trends and Developments in Interlibrary loans and Document Delivery Libraries Australia Forum 20 October 2010 Katie Birch Portfolio Director – Delivery services katie.birch@oclc.org

2. Components of ILL

3. Libraries What is ILL? Mass market or niche service? YouTube - j r hartley

4. Choice • “increasingly the mass market is turning in to a mass of niches. That mass of niches has always existed, but as the cost of reaching it falls – it’s suddenly becoming a cultural and economic force to be reckoned with.... many of these kinds of products have always been there, just not visible or easy to find.” • - Chris Anderson, The Long Tail

5. A quick show of hands • What type of material is requested via ILL? • Long Tail materials? • Popular resources?

6. Top 10 requested titles in WorldCat Resource Sharing

7. “Long Tail” requests

8. Top 10 titles NUMBER 1 2750 Requests 2663 Holdings $13.72 Amazon price NUMBER 2 2672 Requests 2883 Holdings $17.51 Amazon price

9. Top 10 titles NUMBER 9 2317 Requests 1341 Holdings Amazon price $18.68

10. Inter-library loans

11. Users Library users, ILL users

12. Changing demand

13. “They are the Generation Y workers - bright, self-assured, multi-tasking, technology-savvy twentysomethings who have just descended upon the workplace in droves........ The bulk of this generation has grown up immersed in technology” Generation Y - http://www.asiaone.com/Business/Office/Learn/Story/A1Story20080511-64480.html

14. Choice

15. What’s important to the user?

16. Who is the end user? • • Students • Academics • Children & Teenagers • • Parents • Adults • Senior Citizens

17. Sales promotion and advertising probably

18. Hydrophobia • Copy requests are usually supplied electronically • Returnables • “The running joke we have for those who are terrified of sending their ILL materials overseas is that they suffer from "hydrophobia”.  The definition of which is: a morbid dread of mailing books over large bodies of water.” • Credit to Bob Krall (UPenn) – originator of the term “Hydrophobia”

19. Systems and Standards

20. Technology

21. ISO ILL – a living fossil?

22. ISO ILL – a living fossil? • Version 3 was vetoed a few years ago now • Version 2 remains as the current ISO ILL standard • The IPIG is no more • Not aware of either NISO or ISO having any plans to replace it • Only 5% of WorldCat Resource Sharing traffic comes via ISO ILL • From 1 January 2011, the British Library will no longer accept requests via the ISOILL gateway, Artiso. • Remains successful in Australia, New Zealand, and Canada due to a national commitment to standards and interoperability

23. NCIP – NISO Circulation Interchange Protocol

24. The language of ILL Shipped Idle Check in Returned Cancel? In process Received Renew Chase Pending Reasons for no Not supplied Cancel pending Cancelled Lost

25. The language of ILL

26. Data No longer the bastion of the library

27. Union catalogues on the web

28. 36% 1998 53.8% 2009 Create system-wide efficiencies in library managementMultilingual WorldCat Percentage of Non-English Records 199837.5m records 23.9 m 2.3 m 2.2 m 1.6 m .8 m .8 m .7 m .7 m .3 m .3 m .2 m .2 m 2009117.2 m records 64.3 m 8.5 m 17.9 m 4.5 m 2.8 m 2.3 m 4.3 m 2.1 m 1.9 m 1.1 m 2.9 m 1.2 m Total Records English French German Spanish Japanese Russian Chinese Italian Latin Portuguese Dutch Hebrew

29. Enhanced sharing of articles • Enhanced workflow for licensed journal articles • *New* OCLC KnowledgeBase integrated with WorldCat • Data ingest being developed for SFX and Serials Solutions initially • Used to configure links to licensed articles • *New* License Manager • WorldCat Resource Sharing and ILLiad • (No additional subscription required)

30. Getting started with enhanced article sharing • Step 1 - load your licensed content holdings in to the Knowledge base • Step 2 – set your licensing rules • Step 3 – configure FirstSearch Admin

31. The Knowledge Base must be activated both in FS Admin and ILLiad Customization Manager.

32. Direct Request Profile Setup New profile option in Direct Request Profiles for borrower to select preference for articles in Electronic format

33. Borrowing Preferences

34. Lending request Multiple OCLC numbers will be displayed Deep link to article

35. Multiple collections – multiple holdings Nature Publishing Group Print and send WilsonSelectPlusPrint and scan Cambridge Group Print only Ingenta hybrid colllection Print and send LHR Summary for 444556: v.1-(1972) Lending Policies: Unknown/Unknown LHR Summary for 88899: v.1-v.4 (1972-1975) Lending Policies: Unknown/Unknown

36. Lending request Support ILL OK, ILL No and Silent.  We will allow the library to tell us how they define Silent.  If silent = No, Silent results will not be used.  If Silent = Yes, Silent results will be used.

37. Lending request

38. Field test results

39. Penn State experiences • During the DRA trial Penn State had 194 article borrowing requests that went through “direct request” and were filled by a lender on the first oclc string. • Of the 194, 131 (67.5%) were received within 1 day.

40. Summary • Interlibrary loan and document delivery’s primary objective is about getting the user what they want – whether it’s Long Tail material or meeting demand for popular resources.

41. Thank You! Questions?