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Quality Management in Higher Education EFQM as a Tool for Self-Assessment

Quality Management in Higher Education EFQM as a Tool for Self-Assessment. Pre-seminar to the Danube Rector’s Conference Annual Meeting 2010 Carlos Ripoll Soler (Valencia University of Technology) Thomas Pfeffer (Danube University Krems). Goals.

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Quality Management in Higher Education EFQM as a Tool for Self-Assessment

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  1. Quality Management in Higher EducationEFQM as a Tool for Self-Assessment Pre-seminar to the Danube Rector’s Conference Annual Meeting 2010 Carlos Ripoll Soler (Valencia University of Technology) Thomas Pfeffer (Danube University Krems)

  2. Goals • Discuss the need for quality management in HE • Explain the EFQM model for organisational excellence • Introduce quality management tools developed by the Uni-QM and the Trans-SAETO project

  3. Agenda • 0) Introduction • 1) Paradigm shift in higher education policy • 2) The EFQM model for organisational excellence (example: Quickscan) break • 3) Uni-QM project • 4) Trans-SAETO project • 5) discussion, conclusion

  4. Paradigm shift in Higher Education PolicyFrom state controll to autonomy + accountability

  5. state (MoE) QA(centers, departments) HEIs 1) Paradigm shift in HEinstitutional arrangement state control autonomy + accountability QA (independent agency) state (+ other sponsors) HEIs

  6. 1) Paradigm shift in HE characteristics state control autonomy + accountability • centralised power/function • funding: state (MoE) • external QA: state (MoE) • organising: state (MoE) • HEIs: subordinated units • steering: top-down order, norms, control • laws: detailed micro-regulations • QA-approach: compliance and obedience to given regulations (behaviour control) • homogeneity of provision and quality • state as sole customer and sponsor • Differentiated power/function • funding: state (MoE) • external QA: QA agency • organising: HEI • HEIs: autonomous institutions • steering: dialogue, feedback, incentives • laws: macro-regulation for institutional interaction • QA-approach: maturity and accountability to promised output (output control) • diversity of provision and quality • multiplicity of customers and sponsors

  7. 1) Paradigm shift in HE e.g. stakeholders of study programm potential students state municipality, region parents employer schools study programme alumni governing board subject community competitors/ partners other study programmes students educator, team

  8. goals goals goals goals goals content content content content content transfer transfer transfer transfer transfer support support support support support exam exam exam exam exam other other other other other 1) Paradigm shift in HE e.g. programme as sum of courses

  9. 1) Paradigm shift in HE e.g. programme as a team/organis. responsibility strategic goals and competences for the curriculum broad topics and modules, competence oriented teaching and learning arrangements, integrated coaching and support, accompanying testing and examining learners progress, continuous other task forces

  10. 1) Paradigm shift in HE conclusions • Definition of strategic goals within the HE institution / study programme • Integration of stakeholder interests • Quality of management: fitness of purpose and fitness for purpose • New forms of external quality assessment: programme accreditation, institutional audits/accreditation • New pattern: internal self-assessment + external check by peers / agencies

  11. EFQM model for organisational excellence

  12. 2) EFQM model for organisational excellencedifferent functions: • Approach for comprehensive self-assessment of an organisation • Methode to identify ideas for improvement • Proposal for a joint terminology for internal communication • Structure for the management system of an organisation (cockpit, overview) • Possibility to compare organisations (awards)

  13. ENABLER RESULTS Leadership People Processes People results Key performance results Policy & strategy Customer results Partnerships & ressources Society results INNOVATION AND LEARNING 2) EFQM model for organisational excellenceModel: 9 criteria

  14. 2) EFQM model for organisational excellencecontinous improvement process

  15. 2) EFQM model for organisational excellenceexample: saeto reference model for ETOs

  16. 2) EFQM model for organisational excellenceEU-projects for EFQM in education • DAETE (Development of Accreditation in Engineering Education and Training)http://daete.up.pt • Uni-QM(University Quality Managmenent Tools for Lifelong Learning) http://www.uniqm.net • Trans-SAETO(Self Assessment for Educational and Training Organisations)http://www.saeto.eu

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