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Tools to Achieve Performance Excellence

Tools to Achieve Performance Excellence. Interrelationship Digraph. PEN Fall Conference, November 12, 2013 Karen Copp, Hennepin County. Concept . Used to determine which issues should be worked on first and how success will be measured

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Tools to Achieve Performance Excellence

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  1. Tools to Achieve Performance Excellence

  2. Interrelationship Digraph PEN Fall Conference, November 12, 2013 Karen Copp, Hennepin County

  3. Concept • Used to determine which issues should be worked on first and how success will be measured • Graphically maps the cause and effect links among items generated • Encourages teams to think in multiple directions (not just linearly) • Key issues emerge naturally • Systematically surfaces assumptions and reasons for disagreement • Allows team to identify root cause(s) when credible data doesn’t exist

  4. Steps

  5. Town of Andover, MA Example • DRIVER: If the focus on the citizen as a customer becomes the core of the town’s vision then everything else will be advanced • OUTCOME: It puts the preservation of nature in the town as a key indicator of the vision working

  6. Learning Activity

  7. Tips and Tricks • Avoid rushing through the process • Don’t choose more than 2-3 key factors to pursue further • Pay attention to the collective experience and intuition of the group • TRUST THE PROCESS

  8. Reflection

  9. Reflection

  10. Affinity Diagram

  11. Cause and Effect (C/E) Diagram

  12. Tree Diagram

  13. Questions?

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