1 / 15

Coping with Emotionally Charged Situations

Coping with Emotionally Charged Situations. Presented by: Dr. Adrienne Pasek. Outline of the day. Navigating emotions Perceptions, feelings, absolutes Communication Ten Commandments for resolving conflict Neutrality Techniques for disagreeing without taking a position Negotiating

bin
Télécharger la présentation

Coping with Emotionally Charged Situations

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Coping with Emotionally Charged Situations Presented by: Dr. Adrienne Pasek

  2. Outline of the day • Navigating emotions • Perceptions, feelings, absolutes • Communication • Ten Commandments for resolving conflict • Neutrality • Techniques for disagreeing without taking a position • Negotiating • Finding common ground

  3. Navigating emotions • Perceptions • Feelings • Absolutes

  4. Perceptions • Reality is just a perception • Combination of beliefs, values, experiences • Purple horses

  5. Six Universal Feelings Anger Disgust Fear Happiness Sadness Surprise

  6. ABSOLUTES Things will happen that you cannot control You cannot change that which is out of your control The only change you can make is within yourself and Things will happen that you cannot control

  7. Communication Speaking Conveys meaning + Listening Interpretation of what was heard

  8. Communication research • 7% of meaning is derived from the spoken word • 38% of meaning is paralinguistic (the way the words are spoken) • 55% of meaning is derived from facial expression

  9. SCHEMAS Underlying cognitive structures and rules that consist of core beliefs and that determine how we codify, categorize, interpret experiences Develop early in life Beck, (1967, 1984)

  10. DYSFUNCTIONAL SCHEMAS impair reality and the ability to think reasonably

  11. Resolving Conflict • Shifting perspective • Allowing for different perceptions

  12. More Rules of Engagement Behavior is an outward expression of feelings/thoughts/perceptions

  13. Rules of Engagement What is purpose of message? (why do I need to know this?) –informational, educational, personal, What do you need me to feel? (universal feelings)

  14. Neutrality • Techniques for disagreeing without taking a position

  15. Negotiation • Finding Common Ground • Sandbox 101

More Related