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Topic : Use of Information & Communication Technology Author : Amitav Deb Date : 28/01/2006

Topic : Use of Information & Communication Technology Author : Amitav Deb Date : 28/01/2006. Enhancing Temple Management using IT. Objectives …… 1. Satisfying devotee through various ICT Services. 2. Help Management in decision making even when problems are generic or frequently changing.

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Topic : Use of Information & Communication Technology Author : Amitav Deb Date : 28/01/2006

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  1. Topic : Use of Information & Communication Technology Author : Amitav Deb Date : 28/01/2006

  2. Enhancing Temple Management using IT Objectives …… 1.Satisfying devotee through various ICT Services. 2. Help Management in decision making even when problems are generic or frequently changing. 3. 100 % transparency in compliance with RTI Act. 5. Ensure Security and reduce chaos by advance planning of Pilgrimage. 6. Use of various ICT tools on available technologies. 7. To promote Temple Tourism.

  3. Railway Reservation System ….. Reservation of any train available from your own native place (Reservation Counter). Reservation is also available over the Internet. Cancellation possible remotely. VIP or HO quota, special reservation for handicapped, etc also available. One can view the status of reservation over WEB, SMS.

  4. Online Railway Reservation System continued…….. • 6,853 stations. • 8520 trains starting from various stations daily. • 5,50,000 reservations are booked daily on any of these trains.

  5. Providing Citizen Services Expectations of Devotee. • Responsive Services. • Facility to reserve/cancel any service provided by the temple. • Assured assistance. • 100 % transparency in the process. • Advance Journey decisions.

  6. Implementation of DRM Devotee Relationship Management Objectives Gain more control in interaction with devotee. Manage expectations better. Clear understanding of devotee’s requirements. Provide facilities that serves devotee’s personal requirements. Increase trust Competitive advantage

  7. Identification of Touch Points. • Each time the temple interacts with a devotee it is a touch point. • Darshan. • Pooja/Abhishek. • Booking for accommodation. • Donations

  8. How to Provide Services? Services may be provided through • Devotee Facilitation Centres in every District Head Quarters. • On a Temple Portal. • On a toll Free Telephone Number • Status enquiry by IVRS, SMS. • A common method followed by all temples that assures devotees complete transparency

  9. Common Portal & Call Centre Common Front Desk Management. • Setting up of a National Temple Network • Centralised approach. • For All Temples • Common Citizen Facilitation Centre at District. • Common Portal. • Common Call Centre. • Common IVRS, SMS. • While using Common Facilitation Services • Individual Temple must have flexibility to add/modify/delete services. • Maintain Individual Temple’s financial Accounts. • Maintain Individual Temple’s Devotee Accounts.

  10. How to achieve this?

  11. Temple Domains

  12. Asset Management Requirements. • Huge Assets in the form of • Fixed Deposits. • Gold/Silver. • Civil Infrastructure. • Computers. • Equipments. • Vehicles etc. • Needs to be periodically assessed. • Periodic Maintenance to be automatically known. • Asset Accounting. • Commercial value of the asset should be available at any instance of time.

  13. Personnel Information System • Personnel Information. • Leave Maintenance. • Service Book Maintenance. • Duty List. • Accounts , Paybills.

  14. Procurement and Inventory • Production of Prasad. • Purchase of various items. • Maintaining Inventory. • Supplier Management. • Entire SCM may be developed.

  15. Intelligent Management • Arrangement of Darshan Queues. • Deployment of security depending on arrival of devotee. • Checking and auditing of Assets. • Auto Monitoring of Inventory and Purchases based on ABC Levels thereby reducing wastage. • Control over HR/Accounts. • Managing Cash flow of Receipts/Expenditure. • Management from distant location possible • Fast and responsive decisions.

  16. How to Achieve ? Citizen Interface Don’t Invest ….Instead….. Earn………! • No Investment by Temples. • Everything on BOOS and franchisee Network. • Application to be developed through ASP. • Citizen Facilitation Centres at district Level on BOOS. • Call Centre on BOOS. • Portal on BOOS. • SMS on serve and Earn basis. Partner – Own -- Operate – Serve – No Liability – NoInvestment

  17. Complete ERP

  18. e-Gain What can be achieved….. Common Application Software and Citizen Interface of all Temples will minimize expenditure. Earn while providing facilities and services. Generate Employment while reducing liability. Ease in decision making. Provide 100 % transparency. Increase tourism and Pilgrimage. Ensure Security and reduce Chaos. Gain Satisfaction of devotee.

  19. Modus Operandi……….. 1. Through Temple Consortium. 2. Through Application Service Providers (ASP) on BOOS basis. 3. Develop Franchisee Network. 4. Setup common training centre at Temple Consortium. 5. National IT Consultation committee for Temple E-Governance.

  20. Thank you

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