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Integrated Platform of Electronic Services

Enhancing transparency, efficiency, and simplicity in administrative procedures with an integrated platform for electronic services, promoting data security and citizen access to information. Goals include defining exchange standards and optimizing data interchange between institutions.

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Integrated Platform of Electronic Services

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  1. Integrated Platform of Electronic Services Patricio Gutiérrez E-Government Coordinator Ministry of the Presidency Chile

  2. Contexto Iniciativa 11 de la Agenda Digital “Se implementará el despegue de una Plataforma Integrada de Servicios Electrónicos, orientada a la interoperabilidad entre los servicios públicos, con el propósito de hacer factible el cumplimiento de la Ley de Bases de Procedimiento Administrativo.

  3. Mision • Promoting the transparency, the efficiency and the simplicity of the acts and administrative procedures, facilitating the fulfillment of the Law of Administrative Procedure on the part of the State Agencies, by means of the use of a Technological Integrated Platform of Electronic Services of the State.

  4. Users Objectives • Facilitate users access to update, opportune and reliable information through the State Agencies. • Facilitate data to be collected at once excepting in justify cases. • Facilitate data to be updated when a modifications happens or a citizen requests it. • Promote private data security and protection. • Expose to the citizen the information that the State already has about him.

  5. State Agencies Objectives • Facilitate administrative procedures in order to not request citizens information that already has the Administration in some other State Agency. • Standardized the information exchange processes among the State Agencies. • Facilitate the information exchange processes to comply with legal requirements of data privacy and exchange regulations among State Agencies. • Established the legal and normative terms to allow and regulate the information exchange process among State Agencies.

  6. Goals 2005 • Define information exchange standards and protocols among State Agencies. • Define legal and normative terms to allow and regulate the information exchange process among State Agencies. 2006 • Operate main information exchange processes of the State Agencies considered in the pilot program through the Integrated Platform.

  7. Problem to Solve:Optimize Data Interchange between Institutions SRCEI

  8. Information Exchange: Current Situation • Great variety of interoperability solutions: • Transfer Files (ASCII, XML) • CD or magnetic tape • Web Applications • Host to Host • E-mail • Web Services • Some State Agencies operate an important number of manual information exchange processes. • Some State Agencies have established information exchange agreements to allow interoperability among them.

  9. International Current Situation • E-government Vision • Focus on the citizen as a client. • Multi-channel client attention (internet, call center, mobile phone, helpdesk, face to face) • Business Model • Each State Agency is responsible of their own data. • Investment and initial development of an integrated platform is financed by the State. • This integrated platform can offer centralized services, like one stop shop citizen processes. • Technological Model • Message broker based on XML, SOAP, Web Services standards • Operational Model • Outsourcing

  10. Citizens and enterprises Enjoy the benefits EMPRESA PRIVADA EMPRESA PRIVADA Business Model Intermediate data interchange process between consumer and provider Consumer Provider Distribuye Provee Demanda Integrated Platform Demanda State Agencies that provide information services to citizens State Agencies that supply information services to citizens

  11. REDBANC SUBTEL CAJAS DE COMPENSACION SINACOFI AFP DATABUSINNES FONASA DATABUSINNES SENCE TRANSBANCK SII TGR MINVU SRCeI INP ADUANA MIDEPLAN BANCOS BCO ESTADO MINSAL SUPER AFP SESMA ISAPRES DICOM CARABINEROS GENDARMERIA MUNICIPALIDAD FONASA MINEDUC INE INTENDENCIAS CASA MONEDA SERVICIO ELECTORAL SUPER SEGURUDAD SOCIAL CIAS SEGUROS

  12. SERVICIOS TRANSFER ARCHIVOS º º º º SERVICIOS ACCESO BROWSER Products/Business Services Txs Servicio De Consulta SERVICIOS PROVEEDOR INFORMACIÓN Txs Servicios valor agregado Txs SERVICIOS DE NOTIFICACIÓN Servicios de Negocio Servicios de Negocio R BC º SERVICIOS DE SUSCRIPCIÓN º Servicios de suscripción y notificación Txs Txs SERVICIOS CONSUMIDOR INFORMACIÓN Txs

  13. Support Services Txs Txs Safety Service Management Service SERVICIOS SOPORTE Y MANTENCIÓN SERVICIOS AUTENTICACIÓN SERVICIOS DE CONCILIACIÓN Servicios de Apoyo Servicios de Apoyo SERVICIOS DE MESA DE AYUDA R BC SERVICIOS TECNOLÓGICO Txs º º º º º º º Customer Service SERVICIOS AUTORIZACIÓN SOBRE SERVICIOS Y EVENTOS SERVICIOS APOYO A ESTADÍSTICAS Y AUDITORÍA SERVICIO ENTREGA Txs Infrastructure Management Service

  14. Competencies Model (Legal perspective) • The competence is: • Declared by each agency separately • Competences are certify • Information access is authorized based on: • User identification • Purpose • Data requested

  15. Technology Conception Gestión Proveedores Servicios Información y Valor Agregado Gestión Consumidores Post Venta SOAP DIRECTORIOS UDDI DOCUMENTOS XML WEB SERVICES TECNOLOGY JAVA .NET MIDDLEWARE SERVIDOR TRANSACCIONAL SECURITY X.509 XML SIGN SSL Desarrollo Tecnológico Adm. de Operaciones Adm. Y Finanzas Mantención

  16. Interconnectivity Middleware Mensajería Transacciones SOAP HTTP/S WSDL SOAP HTTP/S WSDL Provider Consumer HTTP/S DIRECTORIO UDDI BASE DE DATOS X509 WEB SERVICES X509

  17. Integrated Platform of Electronic Services Patricio Gutiérrez E-Government Coordinator Ministry of the Presidency Chile

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