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Milind Dhongade dmilind@computer-home.com

Milind Dhongade dmilind@computer-home.com. Computer Home Group – Group Companies. Computer Home Private Limited. Sale of Hardware / Software in Domestic market. Real Time Services Services and Support wing of Computer Home. www.computer-home. com.

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Milind Dhongade dmilind@computer-home.com

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  1. Milind Dhongade dmilind@computer-home.com

  2. Computer Home Group – Group Companies Computer Home Private Limited. Sale of Hardware / Software in Domestic market Real Time Services Services and Support wing of Computer Home www.computer-home.com Clarion International FZE., Sharjah Marketing arm for gulf region Penta Computing Private Limited. Software Consulting House

  3. Computer Home – Mission Statement Helping our customers to transform their Business Vision into Reality with State of Art Technology Solution www.computer-home.com

  4. Catalyst SmartDesk Manager www.computer-home.com Catalyst™ Smart Desk Manager Version 1.2

  5. Catalyst SmartDesk Manager • Used in conjunction with Acer’s CiRIMS • Fully Web based software • Role based users definition • (Administrartor,Engineer,Logistics,Reception) • Desired Work Flows are implemented • User friendly Application • Improves operational efficiency drastically • Effective Reports for monitoring • Export facility in Excel format • Automated daily back up • Powerful Management Tool for Service Center www.computer-home.com

  6. Catalyst SmartDesk Manager www.computer-home.com Process starts once Call is accepted in CIRIMS

  7. Catalyst SmartDesk Manager Go to show details (SD) page

  8. Catalyst SmartDesk Manager www.computer-home.com Save the desired Case ID in HTML format on PC

  9. Catalyst SmartDesk Manager www.computer-home.com Run the import utility of SmartDesk Manager to get all case details of customer

  10. Catalyst SmartDesk Manager www.computer-home.com Data Imported gets stored in SmartDesk and the call gets displayed in red color, as new call is displayed in red color. Now this has to be allocated to concerned engineer for further action.

  11. Catalyst SmartDesk Manager www.computer-home.com You can print the job card or call slip with all relevant details of customer and call. This will be handed over to customer and ask him to get this at the time of delivery after repairs.

  12. Catalyst SmartDesk Manager www.computer-home.com This is how the Job Card printing looks like …..

  13. Catalyst SmartDesk Manager www.computer-home.com Based on testing of Laptop, one needs to update the information in SmartDesk for parts ordered, parts received or call closed. Parallely CiRIMS also needs to be updated. Depending on the status call list gets displayed in various color codes.

  14. Catalyst SmartDesk Manager www.computer-home.com With different color coding, one can get the status of total calls in one screen. Corrective actions can be taken immediately. Various filters can be applied to get selective information at a glance.

  15. Catalyst SmartDesk Manager www.computer-home.com Once the replacement part is received, it automatically goes to Fault Tag List. Fault Tags can be printed directly from system for the faulty parts which are to be sent to Acer with required details. We can accurately trace the faulty parts.

  16. Catalyst SmartDesk Manager www.computer-home.com This is how Fault Tags printing happens !

  17. Catalyst SmartDesk Manager • Management Reports available - Based on Customer name - Based on Model Number - Based on Sr. No. of laptop - Based on Part number ordered - Based on Call Received date - Based on Call Closed date - Based on Case ID - Based on Job Card number - Based on Fault Tag number - Based on RMA number www.computer-home.com

  18. Catalyst SmartDesk Manager • Billing Module - Generate list of calls done for the month - Generate all the details required for Acer Bill - Generate final Bill to be sent to Acer - No mistakes in Billing as it is all Automatic www.computer-home.com

  19. Catalyst SmartDesk Manager • Benefits : 100% Accuracy – Avoids manual mistakes 70% Time Savings during life cycle of service call management. • Special feature – Automatic daily back-up, at desired location, with Email confirmation to the owner. www.computer-home.com

  20. Catalyst SmartDesk Manager • For more Details – Contact Milind Dhongade Computer Home Pvt. Ltd. 562, Vrundavan Society, Navi Peth, Near Mhatre Bridge, Pune 411 030. Maharashtra – India. Ph. + 91 20 24327328, 9, 32544448 Mobile 91 98 220 25175 dmilind@computer-home.com Vishwas Kulkarni Mobile 91 98 223 90485 kvish@computer-home.com www.computer-home.com

  21. Computer Home www.computer-home.com WE ENJOY CHALLANGES Do visit us at : www.computer-home.com

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