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Enhancing Student Onboarding at Norco College: Insights and Improvements from Student Interviews

Discover the perspectives of students Gabriel and Michelle on the onboarding process at Norco College, reflecting on their application experience, major selection, registration steps, and crucial support received from counselors and resources. Gain valuable insights into the challenges and successes encountered during the enrollment journey, shedding light on areas for re-engineering and enhancing the onboarding process for future students at Norco College.

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Enhancing Student Onboarding at Norco College: Insights and Improvements from Student Interviews

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Presentation Transcript

  1. Onboarding Re-engineered Norco College 2018-2019

  2. Onboarding Exercise – Spring 2018

  3. Spring 2018 Student Interview – Q#1: When you applied to college did you receive any help from out the college staff and resources? Gabriel Yes, my mom Michelle • Yes, my high school counselor

  4. Spring 2018 Student Interview – Q#2: Did you apply with a goal or major in mind? Gabriel No, but the process of figuring it out is getting easier Michelle • Video game design

  5. Spring 2018 Student Interview – Q#3: When you applied to Norco College, do you remember the steps involved to become a student and to register for classes? How many steps were involved? Gabriel Went to DRC Counselor; scheduled assessment appointment; waited for email; followed up on steps in email Assessment test was a hassle; asked me about family so I had to come back and finish it later My sister told me to go meet with a counselor so I would know what classes to take “There were most likely 6-7 steps Michelle • Avid teacher helps me apply online; got email to schedule assessment appointment; online orientation; took assessment; talked to an ed advisor so I knew what classes to take • “I think 6 steps”

  6. Spring 2018 Student Interview – Q#4: What stood out to you as useful during the process of applying for college and enrolling in classes? Gabriel Counselor guided me step-by-step “Honestly thought I would not succeed because of my disability” In speaking of DRC Counselor, “she helped out every step of the way, even with email they respond back very quick” … so different from high school and my family Michelle • Online orientation and assessment • I underestimated the community college – it’s a “big deal” • In high school everything handed to us – in college I have to figure it out on my own • I would not be here without counselors • “Had bad experience with financial aid”…had to visit many times until finding the right person to assist – sweetest lady ever. It was a lot of work but I finally got a FA in November

  7. Onboarding Pre-2018/2019 DAY 1 Day 3-4 Day 3-4

  8. Onboarding Pre-2018/2019 continued… DAY 5 Day 6 (or more) Day 7-8

  9. New Onboarding in 2018/2019 DAY 1 Day 3-4 Day 3-4

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