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Introduction to SAP solutions

Introduction to SAP solutions. R/3, CRM, BI, SCM, SRM, Enterprise Portals & Industry Solutions. The SAP AG. S YSTEMS, A PPLICATIONS , P RODUCTS in data processing. Headquater: Walldorf, Germany. TÉNYEK ÉS SZÁMOK. Az SAP napjainkban. Az SAP AG forgalma 2000-ben: 6,26 mrd. Euro

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Introduction to SAP solutions

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  1. Introduction to SAP solutions R/3, CRM, BI, SCM, SRM, Enterprise Portals & Industry Solutions

  2. The SAP AG. SYSTEMS, APPLICATIONS, PRODUCTS in data processing. Headquater: Walldorf, Germany

  3. TÉNYEK ÉS SZÁMOK

  4. Az SAP napjainkban • Az SAP AG forgalma 2000-ben: 6,26 mrd. Euro • a világ harmadik legnagyobb szoftverszállítója • piacvezető az integrált szoftvermegoldások területén • Világszerte 13.500 ügyfél, 120 országban • 36.000 installáció • 10 millió felhasználó • Előtérben a felhasználó - a vállalat méretétől függetlenül • fokozott ügyfélelégedettség és ügyfélhűség • jelentős részesedés az SAP világméretű ügyfeleinek beruházásaiban • világszerte 24.100 munkatárs (2000. decemberi állapot)

  5. Mutatószámok - SAP AG. 2000. 2000. 1999. mill. € mill. € % Forgalom 5.110 23 6.266 Költségek 4.174 21 5.031 Operatív eredmény 1235 836 48 Nem operatív eredmény 231 184 25 1025 980 5 Adózás előtti eredmény 38,4 Adókulcs % 38 -1 601 626 Konszerneredmény (adózás után) 4

  6. 1 Collaborateamong companies, their employees, customers, suppliers, and business partners Create Value with mySAP.com Value Creationin communities by exploiting new business opportunities, processes and unlocking business potential from your community, reducing costs and leveraging intangibles. Actions to do so: 2 Integrateall people, data and business processes within and between organizations built on industry standards 3 Empowereach user to work at their best by providing them with a personalized work experience - anytime, anywhere

  7. mySAP.com: The Open E-Business Platform Portals • User efficiency • Content • Drag & relate Employee Partner Customer mySAP HR mySAPE-Procurement Legacy mySAP.com • Organizational efficiency • User roles (Workplace) • E-Business Platform mSAP Financials 3rd Party mySAP CRM Industry Solutions mySAP PLM mySAP BI mySAP SCM Exchanges • Value chain efficiency • Automating collaboration IntegrationHub Public Exchange Private Exchange

  8. And what mySAP.com Consists of: Cross-Industry Solutions • mySAP Enterprise Portals • mySAP CRM • mySAP SCM • mySAP Exchanges • mySAP E-Procurement SRM • mySAP BI • mySAP PLM • mySAP HR • mySAP Financials • mySAP Mobile Business Industry Solutions • mySAP Aerospace & Defense • mySAP Automotive • mySAP Banking • mySAP Chemicals • mySAP Consumer Products • mySAP Engineering & Construction • mySAP Financial Service Provider • mySAP Healthcare • mySAP High Tech • mySAP Higher Education & Research • mySAP Insurance • mySAP Media • mySAP Mill Products • mySAP Mining • mySAP Oil & Gas • mySAP Pharmaceuticals • mySAP Public Sector • mySAP Retail • mySAP Service Providers • mySAP Telecommunications • mySAP Utilities Infrastructure and Services • mySAP Technology • mySAP Hosted Solutions • mySAP Services

  9. Best of Breed Solutions in Dedicated Industries

  10. mySAP.com: a hatékony e-business platform • A mySAP.com e-business platform bárhol és bármikor hatékony együttműködést biztosít az ügyfelek, a partnerek és a munkatársak között. • Az SAP a mySAP.com megoldásai a cég sokéves megalapozott szakmai-ágazati, vállalatgazdasági tudását és tapasztalatát egyesítik egy átfogó, megoldásokat, szolgáltatásokat és technológiát összefogó e-business platformban. • A mySAP.com platform nyitott és rugalmas megoldást kínál. Támogatja valamennyi szállító adatbázisát, alkalmazását, operációs rendszerét és hardvereszközeit.

  11. Testreszabott mySAP ágazati megoldások GYÁRTÁS, TERMELÉS PÉNZÜGYI-SZOLGÁLTATÓK mySAP Aerospace & Defense mySAP Automotive mySAP Engineering & Construction mySAP High Tech mySAP Banking mySAP Insurance mySAP Financial Service Provider KÖZSZOLGÁLATI SZEKTOR mySAP Healthcare mySAP Higher Education & Research mySAP Public Sector FOLYAMATOS GYÁRTÁSÚ IPAR mySAP ChemicalsmySAP Mill Products mySAP Oil & Gas mySAP Pharmaceuticals mySAP Mining IPAR SZOLGÁLTATÓ mySAP Media mySAP Service Providers mySAP Telecommunications mySAP Utilities FOGYASZTÁSI CIKKEK mySAP Consumer Products mySAP Retail

  12. Markets Portals Extend e-Business Leadership Through Focus EnterprisePortals MarketPlaces &Private Exchanges SRM Customer Relationship Management Supply ChainManagement Business Intelligence

  13. SAP Enterprise portals • Termék célja: • A SAP és nem SAP alkalmazások egy felhasználói felületen való integrálása. • Az Internet technológia használata a vállalatoknál • Előnyök EP • Teljes körű keretrendszer (Content management I-view) • Biztonság (user management, távoli elérés) Nincs szükség SAPGUI-ra • Integrációs keretrendszernek kiválló eszköz már ismeri a piac

  14. Large Suppliers Small Suppliers PotentialSuppliers Enterprise Systems Web Browser Holistic view of all Supplier Relationships portal-basedinteraction exchange-basedintegration

  15. Internet marketing Internet sales Internet customer self-service Telemarketing Telesales Teleservice Mobile Sales Mobile Service Campaign MySAP CRM : Operational CRM Az operatív CRM kordinálja az ügyfelekkel való kapcsolattartást Internet Telephony Mobile Service Sales Marketing

  16. Analytical CRM 3.0A - Újdonságok • Web Analytics • E-Site Analytics • E-Business Analytics • Integration with Balanced Scorecard • Translate customer-centricstrategies into action • Monitoring of progress usingKey Performance Indicators • Analytical Infrastructure • Customer knowledge base • Analytical Methods (e.g. Data Mining,...) • Integration of 3rd party tools • Integrated planning platform • Customer Analytics • Customer Behavior Modeling • Customer Profitability Analysis • Customer Lifetime Value Analysis • Customer Scoring • Customer Portfolio Analysis • Marketing Analytics • Customer Segmentation • Campaigns Planning and Optimization • Cross Selling Opportunities • Sales Analytics • Sales and Profit Planning • Sales Performance Analysis • Service Analytics

  17. The Adaptive Supply Chain Network

  18. Introduction to mySAP Business Intelligence Information is the key toIntelligence- Intelligence is the key tosuccess

  19. Data Sourcing Data Warehousing Legacy R/3 CRM SCM Market-places Web Other Business Content Business Analytics Centralized Decentralized Structured Unstructured Presentation Role/Industry based KPIs Info models & analysis scenarios Web Content Mgmt. Knowledge Mgmt Customer Relationship Supply Chain Enterprise Marketplace Any device Any format The Solution: mySAP Business Intelligence • SAP AG 2001, European SAP-Microsoft Congress 2001 19

  20. TECHNOLOGY End-to-end Solution Open, scaleable, reliable architecture Integrated data Preconfigured Business Content Result: Lowest Cost of Ownership BOTTOM LINE CUSTOMER mySAP BI offers an end-to-end intelligence solution that empowers better decision-making with closed-loop, actionable analytics to help you drive greater profitability. Increased Customer Efficiency High Customer Service Deliver what they want, when they want it Result: Improved Customer Identification / Retention Your Business Benefits USERS Increased User Productivity Role Based and relevant Personalized Result: Improved decision / management process

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