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ICT & Digital Strategy and Transformation

ICT & Digital Strategy and Transformation . Claudette Jones The City of Edinburgh Council. City of Edinburgh Council . Population 500,000 people Staff 18,600 (2 nd biggest in the city) Revenue Budget £ 1Bn ICT Budget £ 35m Supported Desktops 7,000 Corporate

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ICT & Digital Strategy and Transformation

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  1. ICT & Digital Strategy and Transformation Claudette JonesThe City of Edinburgh Council

  2. City of Edinburgh Council • Population 500,000 people • Staff 18,600(2nd biggest in the city) • Revenue Budget £1Bn • ICT Budget £35m • Supported Desktops 7,000Corporate 10,000Learning and Teaching

  3. Estate

  4. Challenges • ICT was largely outdated and unfit to support the Council’s ambitions • The Council had few real on-line transactions • Long history of staff dissatisfaction with the ICT Service • Innovation was dead • No engagement with customers or anyone else externally!

  5. Stakeholder engagement so far… EmpoweredVisitors and Students Empowered Citizens Empowered Partners • Citizens Focus groups • based on segmentation • analysis • Analysis from Edinburgh • People’s Survey • Edinburgh Partnership • Executive • NHS Lothian • Survey with visitors • Visit Scotland • Focus group with Students Empowered Management Empowered Workforce Empowered Elected Members • ICT and Digital Board • Extended CMT • Senior Management Teams • Directorate ICT and Digital • Boards • Elected Member ICT Sounding • Board • Elected Member • Open Day • Focus groups with each directorate • Employee Survey 2012 • ICT Survey • ICT Open Day Empowered Learners Empowered Businesses • ICT and Digital Leads • Research from Learning • and Teaching refresh • Head Teachers ICT project • group • Business Gateway • Survey with local Businesses

  6. Incremental change, is not enough

  7. Desk based analysis • Workshops Citizen Engagement

  8. Citizen Engagement • Co-design of web-site

  9. Internal Engagement Staff/Elected Member Open Days Workforce Storyboard

  10. Empowered Edinburgh Edinburgh, a city empowered through ICT EmpoweredVisitors EmpoweredServices Empowered Citizens “A City where where technology Is used to make my visit easier and more enjoyable” “Our use of technology means that we provide improved services which are easier for customers to access” “ICT enables me to interact with the Council, through my choice of technology, and keeps me informed on the things which are important to me” Empowered Learners “Our schools use technology well, really improving teaching” Empowered Partners “Technology makes a real difference to the way we provide joined up services to the people of Scotland” Empowered Workforce “ICT helps make my role easier and allows me to engage effectively to improve my work” Empowered Management Empowered Businesses Empowered Elected Members “ICT provides me with the information and tools I need to manage an effective and efficient organisation” “ICT allows me to interact with citizens to better understand and meet their needs” “ICT makes Edinburgh an even more attractive place for doing business”

  11. Aligning the Programme • 150 projects reviewed to understand their outcome focus. • Map to Council priorities and Partnership Outcomes

  12. External engagement so far…

  13. What does the transformation plan look like? 150 projects including: • Implementing new Governance and team structure • Refresh all corporate and school desktops • Upgrading key systems like HR and Finance • Creating a responsive web site • Creating a Golden Record or “single view” of the customer • Connecting to Scotland-wide Citizen Account for improved logon • Video conferencing from the desktop • Collaboration tools with partners • Full business functionality on iPads • New Contact Centre Management System with Social Media and Live Chat • 30 top transactions fully on-line • Simplifying architecture to improve future speed of change • Implementing Business Intelligence to redesign services based on data • Assisted Digital programme

  14. What’s changed in a year? • Perceptions • Agile development • Ambitious targets • Early engagement • Focus on citizen • Core building blocks • Commercial focus

  15. What have we achieved? • New ICT and Digital Strategy complete • Wave 1 projects ahead of schedule – 150!!! • Wave 2 under development • Relatively little spend for the scale of change • Learned a lot from customers • Very positive feedback • ICT team has changed • Whole approach to technology delivery has changed

  16. Service Scope

  17. Sourcing Strategy Some key principles • Value for money • Openness • Community benefits/ sustainability • Encouraging innovation

  18. Indicative Timeline Shortlist and Detailed Solution Evaluation and Award Longlist and ITPD OJEU PQQ Dialogue Notices published January 2014 Issued and Evaluated February 2014 Invitation to Participate March 2014 Outline Solutions Summer 2014 ISDS Autumn 2014 ISFT Spring 2015 Preferred Bidder April 2015 19

  19. Key Messages • Doing things differently • Doing different things • Putting the customer first • Delivering at scale and pace

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