Download
1 / 4
40 likes | 152 Vues
This document outlines essential rules for maintaining a professional atmosphere on the guest floor. Staff must minimize speech and unnecessary movements to ensure a quiet environment. It is crucial to keep passageways clear of equipment and respond promptly to telephone calls. Room attendants are required to greet guests appropriately and provide assistance as needed. Attention to guest movements is imperative, with a strict no-entry policy for rooms marked with a "Do Not Disturb" sign. During cleaning, doors must remain ajar, and staff should courteously manage unexpected guest encounters.
E N D
Rules on the guest floor Compiled by : Vandana Mahajani
Speech amongst the staff must be restricted to the minimum. • Unnecessary movements like jumping and running must be avoided. • The passage way must be kept free of equipment , trays, trollies etc. • Telephones must be attended to immediately.
Room attendants must greet guests according to the time of the day. • Staff must be helpful and readily give required information. • Alertness to guest movement is necessary. • Guest is always right
Do not enter rooms with a DND sign. • Room door must always be left open by GRA while cleaning. • If guest returns while room is being cleaned she must check if she could come back afterwards. • If guest is inside quickly withdraw, apologizing and softly shut the door.
