1. Maximo at BAA: Past, Present & Future Rachel Dunn, James Wright, Paul Burcombe 6 April 2011

2. Contents • Past • History of Maximo at BAA • Present • A recent project called AssetNet • Future • Future of Asset Management at BAA

3. Who are BAA? • UK Airport Operator • Privatised in 1987 • Bought by Ferrovial in 2006 • 6 Airports • 3 in England • 3 in Scotland • Also owned London Gatwick until Dec 2009 • London Heathrow • 4 Terminals (5 until November 2009) • 2 Runways

4. Maximo at BAA - History • First implemented Maximo in the mid 90s • Originally separate implementations at each airport • Consolidated into one instance of Maximo v4 • Upgraded to v5 in September 2006 • Terminal 5 opened in March 2008 • Divestment of Gatwick Airport in May 2010

5. Maximo at BAA - Today • Version 5.2 • 6 customisations • Configuration using DVL and workflow • Interface to Oracle Financials using MEA • Over 2500 users across 6 airports and Business Support Centre • Over 100 Customised Actuate Reports • iMaintain for Planning

6. What We Use Maximo For • Asset Register • Planned Maintenance • Corrective Maintenance • Work Management • Contractor Management • Inventory Control & Purchasing

13. Asset Integration of New Airport Developments • Terminal 5 • Opened March 2008 • Over 200k assets loaded into Maximo • Asset Integration Management (AIM) • Generic Data Loader

14. Asset Net James Wright – Asset Information Manager 6th April 2011

15. Present – Asset Net • Heathrow Airport 2020 Vision • The Problems • The Identified Root Causes • The Solution • Asset Net

16. Heathrow Airport 2008

17. Heathrow Airport: THE 2020 Vision

18. The Problems • 26% of projects in 2009 failed to integrate information +2 months after completion (74% represented 26,000 assets) • We don’t have a single ‘data capture tool’ we supply to our projects (we have 3) none of which are supported directly by BAA IT • By mid 2013 we expect 200,000 new assets will need integrating into Maximo

19. Poor quality, inconsistent structure and reworking of information detail Root Causes Lack of visibility of project asset information High volume batch release of project information as projects complete Increased processing time when using excel sheets No single source of A.R.N generation

20. The Solution Asset Net Info Quality -YES Info On time -YES Info Cost Effective - YES c200,000 Maximo

23. Asset Net BAA Capital Engineering’s IT Solution that will improve : ‘Integrating Assets into the Operation’

24. FTP Files

25. Generic Dataloader in Maximo

26. Log Files

27. Future of Asset Management Paul Burcombe – Asset Management Lead Practitioner 6th April 2011

29. Develop new passenger products for competitive advantage Simplify & clarify airport processes Continuously improve process performance Improve surface access to the airport Maintain the passenger & airline environment Improve the passenger experience Work with airport Stakeholders to improve our airport Deliver the basic purpose of travel ‘Just do’ asset stewardship Grow aeronautical income Create a results focused organisation Make Heathrow the preferred choice for passengers Grow non-aeronautical income Improve airport operations every day Communicate clearly to our staff what is important Optimise regulatory position Have simple people processes (& hold managers accountable for them) Deliver efficient & affordable operating expenditure Focus people & teams on service & results Deliver the business plan Become the UK’s connection to the world and Europe’s hub of choice by making every journey better Deliver capital expenditure on time & budget Improve employee relations Ensure a masterplan & affordable CIP is in place Be clear about our strategic messages Win support for our airport vision Transform the airport Deliver the right airport development on time Run our airport responsibly, safely & securely Communicate regularly with our key stakeholders Obtain the right solutions from suppliers Succeed through airline success Work towards obtaining permission to grow Actively listen & be responsive to what our customers have to say Operate safely Integrate assets into the operation Deliver the required security standard Support airline operations on the day Reduce airport impact on climate change Limit airport impact on the local environment Optimise local economic benefits Constructively manage airline needs Deliver the required environmental management standard Work with airlines to deliver an optimal network Our strategy We have eight ‘strategic intents’ which enable us to achieve our vision to ‘Become the UK’s connection to the world and Europe’s hub of choice by making every journey better’.

30. Using asset management to deliver our business objectives Broad & Diverse Portfolio Terminal Buildings

31. Using asset management to deliver our business objectives Broad & Diverse Portfolio Specialist Buildings

32. Using asset management to deliver our business objectives Broad & Diverse Portfolio Airfield equipment

33. Using asset management to deliver our business objectives Broad & Diverse Portfolio People movers

34. Using asset management to deliver our business objectives Broad & Diverse Portfolio Airfield Pavements & lighting

35. Using asset management to deliver our business objectives • PAS 55-1:2008 • Specification for the optimized management of physical assets

36. Using asset management to deliver our business objectives Business Objectives Asset Management Policy Line Of sight Asset Management Strategy Asset Management Objectives Asset Management Plans

37. EAM solution • To enable delivery we need an Enterprise Asset Management solution that will support our Strategy • Working with our parent company Ferrovial to develop competency and strategy to ensure that our organisation, processes, data and tools optimise our approach to Asset Management to deliver our business objective • Integration of all systems related to asset information: GIS, document management, building management systems • IT is not necessarily the answer to Asset Management, but may be part of the solution

38. Any questions?