1. By KaXiong Business Communication

2. What this class has taught me Chapter 6 Chapter 7 Chapter 8 How I am walking away a more knowledgeable person Agenda

3. Communicating Professionally • Direct Communicating • Direct questions gives you direct answers • Indirect Communicating • Indirect questions given in a correct way can result in good communicating skills

4. This chapter taught me how to write letters requesting information The following example displays me as a customer request more information on a certain product but I have other matters they must address as well. chapter 6

6. This chapter required me to respond to a complaint from a customer. • The customer rented a SUV and damaged the paint job. • My letter is to salvage his goodwill and future business • The following example will be the letter Chapter 7

8. In this chapter, I wrote a letter for a claim request • We were charged for Champagne breakfasts that was not ordered • My letter is to straighten out the matter and request a credit to my credit card • The following example will be my letter Chapter 8

10. Throughout this course, I have learned that direct communication and indirect communication can work will if you use it correctively. Professional business people apply what is needed to attain good results in different situations. Walking away knowledgable