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INTRODUCTION TO QUALITY MANAGEMENT

A little boy went into a store, reached for a soda carton and pulled it over to the telephone. He climbed onto the carton so that he could reach the buttons on the phone and proceeded to punch in seven digits. The store owner observed and listened to the conversation. The boy asked, "Maam, Can you

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INTRODUCTION TO QUALITY MANAGEMENT

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    5. Difference between Quality & Grade Quality is fulfilling the customer requirements and grade is the facilities or features in the product. "You can choose a low grade product but not the low quality product"

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