Requirements Based Verification Continuous Improvement and Greater Consistency Through Objective Measurement on the OTI

1. Requirements Based Verification Continuous Improvement and Greater Consistency Through Objective Measurement on the OTIA III Program ODOT/AGC Industry Annual Meeting February 6, 2009 David Norman OTIA III - Assessment Program Manager d.norman@delcan.com

2. Introduction • Delcan has been retained by ODOT to provide Quality Management Oversight of construction inspection, design review and management conducted by OBDP on the OTIA III Bridge Delivery Program. • The Assessment Program provides due diligence for a program managed by an outsourced PMC • The approach follows that developed in 1994 for the 407 ETR DB toll highway project in Toronto, and used on $16 billion of transportation projects since.

3. The Compliance Assessment Process • Identify key contract requirements that best define product quality • Prioritize requirements according to perceived risk to the Agency • Determine whether requirements are being met through direct observation (assessments) • Prepare Assessment Reports of performance, issuing Non-conformances if necessary

4. Non-conformances • OBDP responds to Non-conformances • NCs may be dispositioned to be repair, rework or use-as-is • OBDP implements corrective action to prevent recurrence • Clarification of specifications are provided where necessary

5. Improvements Through Trending • Identification of systemic issues • Promotes improvement over time through corrective action to prevent recurrence • Enables OBDP to initiate improvements - Quality Alerts, staff training • Monthly and quarterly reports to Agency and OBDP provide trends and progress

6. Oversight Approach - Keys to Success • Must be fair and objective • Must be balanced, not punitive • Must initiate positive results to all parties • Assessment team must work towards self- improvement

7. Examples: • 90 minute limit to concrete placement • Post tensioning jack certifications • Definition of a worksite • Mix rotations for silica fume concrete • Replacement parts for crash attenuators

8. Benefits to Owners and Contractors • A planned and systematic approach: • Promotes consistency • Conveys owner expectations more clearly • Levels the playing field for bidding contracts • Assessing against contract requirements only: • Removes subjectivity that is inherent in construction inspection • Allows unclear requirements to be identified and changed for improvements to future contracts

9. Benefits to Owners and Contractors– continued • Putting the oversight focus on areas of risk, with consideration of past performance • Enables efficient use of staffing resources • Should result in reduced costs • Trend analysis for identification of systemic issues • Facilitates the acquisition of Lessons-Learned • Promotes continuous improvement to aid in contract delivery

10. Benefits to Owners and Contractors– continued • Reporting and facilitating NC responses using web-enabled database applications: • Improves efficiency of processing reports, providing responses, and resolving issues • Reporting of both good and bad performance: • Provides a balanced measure of contractor performance to the Agency • Allows contractors to identify their successes and opportunities for future improvement

11. Questions and Discussion

12. Risk Drives the Assessments

13. The Assessment Process

14. The Performance Matrix