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Reshaping IT

Reshaping IT. Jack Santos Twitter: @CIOanalyst. Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day. Nontechnical Skills Are Important, Maybe More Important Than Technical Skills.

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Reshaping IT

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  1. Reshaping IT Jack SantosTwitter: @CIOanalyst

  2. Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day. 1

  3. Nontechnical Skills Are Important, Maybe More Important Than Technical Skills • Why do projects fail? No one chose “technical skills as the sole cause of IT projects failing. Source: Gartner Research Circle "Professional Effectiveness" Survey (March 2013)

  4. What Is Professional Effectiveness?It Is More Than Just About Employee Development or Individual Contribution

  5. An Opportunity to Reshape Yourself, Your Staff, and IT • Understand the impact of trends upon the future of IT and IT professionals: • How IT careers are evolving • Address organizational and individual mindsets, beliefs, and actions that impact their future • Practice cross-competency effectiveness • Hone your non-technical skills: • Business acumen, communication, and influence • Developing buy-in • Collaboration and innovation

  6. Top 3 Focus Areas for Improvement Collaboration and Sharing Engaging Business Peers Innovation and Creativity

  7. Individualization The Power of The Individual 6

  8. Case Study 7

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  10. The hypothetical Market Basket board conversation Pluses: Profitability – Up Reputation – High Customer Loyalty – High Employee Loyalty & Retention - High Minuses: Margins - Low Market Share Growth – Low Working Capital Investment - Low Use of Technology – Low Threats/Opportunities: Not ready for New Entrants. Not an attractive acquisition/sale target. Recommendation: Increase marketing $ - grow share Invest working capital into new store expansion Invest in technology – inventory management, digital marketing Improve margins, Increase profits 9

  11. Step 1: Hire a New CEO 10

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  14. Meanwhile, at the board… 13

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  16. Pay/Comp Working Conditions Ethical Concerns They want to save their Boss! 15

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  18. Is Social Media the New Union? Two Choices: • This too shall pass • There is something fundamentally different going on here about • the employee-employer relationship • worker motivations • communication 17

  19. If this is happening with grocery store workers… What does it mean for IT professionals? To BYOD To careers To Mobile Device Management To policies and standards To Work/Life balance ? To how managers manage? To how employees contribute? 18

  20. Where Did You Come From, Where Are You Now and Where Do You Want to Be? Plan/Manage Build Run Architects, Planners, Procurement, IT Finance CaptiveIT&O,Help Desk Captive Developers and Programming Support Time Future (10 Years) Current To Third-parties, Cloud To Third-parties To Business Units

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  23. "Classic IT" Is Redefined • IT is increasingly not done by IT … • IT decisions made outside the IT organization. • Application development outside the IT organization. • Own technical support and maintenance by business areas. • Each seen to increase innovation. • IT is becoming a business skill. • Surgical outsourcing and ecosystem of players. • Remote work and mobile drives technology needs. • Customer experience rules.

  24. Top 3 Focus Areas for Improvement Collaboration and Sharing Engaging Business Peers Innovation and Creativity

  25. Individualization The Power of The Individual Frameworks to think about… 24

  26. The 7S Framework 2.0 McKinsey Circa 1980s: Today: • Strategy • Structure  • Systems • Shared Values • Skills • Style • Staff • Serendipity • Swarming  • Spontaneity • Simulation • Social • Stimulation • Skillfulness

  27. SCARF David Rock: “Your Brain at Work” From: http://www.psychologyafrica.com/2013/05/when-leaders-use-their-brain/ 26

  28. Bottom Line? How you hire: Soft skills vs. technical skills How employees do their job How you engage your employees 27

  29. Recommended Gartner Research • Redefining "Marketing IT" From Telling to EngagementMike Rollings (G00228616) • Marketing IT: Avoiding the Road to Disenfranchisement and DisempowermentJack Santos (G00226590) • Employment Practices That Undermine IT's EvolutionMike Rollings (G00252357) • Mastering Influence and CommunicationsMike Rollings (G00211567) • Managing Your CareerJack Santos (G00227981) • Becominga Contextual StrategistMike Rollings (G00214561) For more information, stop by Gartner Research Zone.

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