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Becoming a Dynamic Sales Team

Becoming a Dynamic Sales Team . Microsoft Dynamics CRM Andrew Winters CRM PowerUser and Evangelist Andrew.Winters@microsoft.com . Microsoft Dynamics CRM Momentum. Forrester CRM Wave Report. Customers 33,000. Users 2,250,000. Gartner Magic Quadrant*. Cloud choice 60%.

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Becoming a Dynamic Sales Team

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  1. Becoming a Dynamic Sales Team Microsoft Dynamics CRM Andrew Winters CRM PowerUser and Evangelist Andrew.Winters@microsoft.com
  2. Microsoft Dynamics CRM Momentum Forrester CRM Wave Report Customers 33,000 Users 2,250,000 Gartner Magic Quadrant* Cloud choice 60% Double-digit growth quarters 31 *Gartner “Magic Quadrant for CRM Customer Service Contact Centers” by Michael Maoz, April 12, 2012. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
  3. Key Trends Impacting Sales Productivity Mobile Social and Digital Empowered Customers Cloud Big Data and Analytics CRM is undergoing a shift from “internal” process efficiency to also delivering proactive insights and differentiated “external” customer interactions.
  4. Our Mission: Enabling the Dynamic Business We help companies transform into dynamic businessesby inspiring andequipping theindividuals in their organizations
  5. Microsoft Dynamics CRM Enabling the Dynamic Business Browser PC Mobile Devices Extended CRM Applications Sales Productivity Marketing Effectiveness Customer Care RELATIONSHIPS | INTERACTIONS | PROCESS | INSIGHTS
  6. Effective Sales Organizations are Equipped to Win Ability to spot new revenue opportunities Empowered to transform to a modern, competitive, customer-centric organization Productive and inspired team True business insight and visibility Sales Executives Armed with insights to outsmart and outpace the competition Powerful tools to effectively plan and manage against key KPIs Productive sales reps with high morale and retention, who win as a team Able to act quickly to sales opportunities, with high conversion and win rates Sales Managers Sales Managers A holistic 360-degree view of customers including communications and interactions Qualified Leads! Real-time insights to prepare and close more deals faster More time selling, less busy work Powerful and easy to use tools to win deals, gain recognition and exceed quota! Modern social, mobile and collaboration tools Sales Professionals
  7. Our Vision: a Dynamics salesperson Outsmart and outpace your competition Win as a team Transform how you sell Compelling customer interactions Close more deals faster
  8. Our Vision: a Dynamic Sales Organization Prepared and Insightful Highly Productive The Dynamic Sales Team Collaborative and Connected Quick and Mobile
  9. The 5 Keys to implementing CRM to drive sales: Your data model needs to be tuned for business. Must be easy to use for all users. Dashboards/reports should be the result of business process. Repeatable business action should standardized and then automated Best practices/great results should be shared.
  10. Today’s Demo Content: Sales Sales Analytics – Be prepared, be smart - Dashboards and InsideView Collaborative and connected – Lync, Yammer, SharePoint Quick and Mobile - Always On. Highly Productive – Speed to engagement and decision Accounts Management Leads Management General Features Covered: Integration with Outlook Integration with SharePoint Support for Mobile Devices Workflow automation End User Productivity Tools Collaboration Capabilities
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