Leadership Habits - Characteristics – Features Comportment- Qualities

1. Leadership Habits - Characteristics – Features Comportment- Qualities Frank V. Zerunyan, J.D. Senior Fellow Director of Executive Education

2. Basic Principles • “Leaders instill in their people a hope for success and a belief in themselves. Positive leaders empower people to accomplish their goals.” Unknown • Leaders influence people to do great things Me • “Do not follow where the path may lead. Go instead where there is no path and leave a trail.” Ralph Waldo Emerson

3. Habits- Basic Principles • A person’s character is made up of HABITS • HABITS are the intersection of knowledge, skill, and desire (passion)

4. #1. Be Proactive • Find what you CAN change rather than waiting for change VS • Need to focus on circle of influence • Being proactive expands your circle of influence • Our integrity to make and keep promises-Social Capital

5. #2: Begin With The End In Mind • Create a personal mission statement -Useful for individuals, families, or organizations • 3 aspects -Leadership, Management, Productivity

6. #3: Put First Things First • Focus on doing what will help you achieve your mission statement • Time management • Classify all items on a to-do list in terms of urgency and importance to help you prioritize them

7. #4: Think Win/Win • Seek outcomes that benefit everyone • Based on integrity and an “abundance mentality” (the idea that there is enough for everyone) • Maintaining relationships is the focus • 4 steps:

8. #5: Seek First To Understand Then To Be Understood • Empathetic listening: Listening with the intent to see from the other person’s perspective • DON’T seek to evaluate or advise • Other people will not listen to you unless they trust you and feel as though they have been heard • Present your ideas only once you understand the other person’s perspective (City Council)

9. #6: Synergize • Use individual differences in order to find new solutions to problems • Communication and trust are key • Take time to build a strong team • Synergy is the product of all of the first 5 habits coming together

10. #7: Sharpen The Saw • Make time for physical, mental, social/emotional, and spiritual renewal • Self-renewal must include all 4 dimensions • Failure to do this will affect future production

11. Characteristics of a Leader Superior Leaders Have the following Characteristics: • Mission: Leaders know what their mission is • Vision: Where do you want your organization to go? • Goal: How to achieve Mission and Vision? Core Values? • A Strong Team • Communications Skills • Interpersonal Skills • A “Can do attitude”

12. Features of a Leader “Leadership is the art of accomplishing more than the science of management says is possible.” General Colin Powell

13. Features of a Leader Management vs. Leadership A Manager is: _________________? A Leader is: __________________ ?

14. Features of a Leader Management vs. Leadership Motivational Delegating Mechanical Probabilities Concern for Products Inspirational Persuading Creative Possibilities Concern for People

15. Comportment of a Leader What do Successful Leaders do MOST: GET HELP! AND GIVE HELP! Model the way, Inspire, Challenge the Process, Enable Others and Encourage

16. Model The Way Leaders establish principles concerning the way people (constituents, peers, colleagues, and customers alike) should be treated and the way goalsshould be pursed. They create standards of excellenceand then set an example for others to follow. They unravel bureaucracy when it impedes action; they put up signposts when people are unsure of where to go or how to get there; and they create opportunities for victory.

17. Inspire a Shared Vision Leaders passionately believe that they can make a difference. They envision the future, creating and ideal and unique image of what the organization can become. Through their magnetism and quiet persuasion, leaders enlist others in their dreams. They breathe life into their visions and get people to see exciting possibilities for the future. “Innovation distinguishes between a leader and a follower.” -Steve Jobs, Apple co-founder

18. Challenge the Process Leaders search for opportunitiesto change the status quo. They look for innovative ways to improve the organization. In doing so, they experiment and take risks. And because leaders know that risk taking involves mistakes and failures, they accept the inevitable disappointments as learning opportunities.

19. Enable Others To Act Leaders foster collaboration and build spirited teams. They actively involve others. Leaders understand that mutual respect is what sustains extraordinary efforts; they strive to create an atmosphere of trust and human dignity. They strengthen others, making each person feel capable and powerful.

20. Encourage The Heart Accomplishing extraordinary things in organizations is hard work. To keep hope and determination alive, leaders recognize contributions that individuals make. In every winning team, the members need to share in the rewards of their efforts, so leaders celebrate accomplishments. They make people feel like heroes.

21. Qualities of Public Leaders Humility: Acceptance of being human and NOT GOD! Acceptance that one is not expected to be an expert at all things. Self Confidence: Disciplined exercise of reasonable authority among others to achieve shared purposes of value creation. Self Awareness and Authenticity: Embrace life as a multi-dimensional series of makeovers and continuities; followers do not fail but leaders do. Teamwork: Deal with situational variables among, individuals, groups, organizations and places-while sustaining INTEGRITY.

22. Action for Leadership Rate the effectiveness of your leadership team using the following Criteria: Use a scale of 1-10 -10 Being “ALL THE TIME” - 1 Being “NEVER”

23. Action for Leadership We work well as a team __________ We capitalize on each others’ strengths ___________ We keep focused on the topic at hand __________ We build on each others’ ideas __________ We recognize team member contributions _________ We lead by example _________ We encourage innovation ___________ We are strategic __________ We are tactical _________ We are all on the same page _________ We follow through on agreed actions _________ We set challenging, achievable goals _________ We achieve our objectives _________

24. Action for Leadership How did your leadership team score? Where did they score high? Why? Are there areas of improvement? For the team? For individuals on the team? What actions can you take to help raise your team’s leadership score? How do we take actions? How do we measure them?

25. Action for Leadership - Micro Strategy

26. Outcomes Assets Actions • What do you want? • What do you have/what do you have access to? • TEST Q 1: Do you have enough? • YES • What are you going to do? • TEST Q 2: Are these actions sufficient for the desired outcomes • YES: We are done! • NO : Need to start over until DONE!

27. Final Thoughts Honesty: If you do not believe the messenger, you won’t believe the message. Courage: Be Bold and Lead. “Only a mediocre person never makes a mistake” Mayor Riordan Legacy: Be careful of your leadership, for your leadership becomes your legacy. Mental Toughness: No one can lead without being criticized or without facing discouragement (public office) Respect: It is not important that people like you. It is important that they respect you. Love is typically given but respect is earned. Closer: Feel the thrill of the challenge but be practical. Close the deal!

28. Final Thoughts Participate, Volunteer, Serve! Most of All; ENJOY!

29. Questions? Thank you! Merci! ﺷﻜﺮا Frank V. Zerunyan, J.D. Senior Fellow and Director, Executive Education University of Southern California Ralph and Goldy Lewis Hall 200 Los Angeles, California 90089 213-740-0036 frank.zerunyan@usc.edu